Channel Relationship Manager, AMZL (Last Mile) - BLT4

Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys. Amazon has established separate websites in Canada, the United Kingdom, Germany, France, Italy, Japan, and China. Today, as a market leader in online retail, Amazon product lines include Amazon.com, A9.com, IMDb, Kindle, Amazon Web Services, Alexa.com, Audible.com, A2Z Development, Alexa Internet and Endless.com. At Amazon, we’re working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon has great opportunities to pursue a career as a leader in Operations Management. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams. Amazon is seeking a Channel Relationship Manager to work with our Last Mile Team managing end‑to‑end station operations and channel partner management. Primary Responsibilities Act as the custodian of the processes & SOPs for the allotted program and consistently challenge and innovate to improvise the existing ones. Provide out of the box solutions to enhance quality standards, reduce waste, and eliminate unnecessary work. Primarily responsible for coordinating with cross‑functional teams and vendors to deliver customer orders through the last mile network. Responsible for in‑bound, outbound, delivery, returns and forward leg pick‑ups, capacity utilization, network optimization & contingency planning. Ensure high all‑around performance in quality and customer experience through our last‑mile delivery and pick‑up operations. Liaise with training teams to develop and update training materials on an ongoing basis to incorporate the latest relevant content for transition to a problem‑solving culture. Ensure new processes are communicated to relevant stakeholders and implemented in a timely manner and are standardized across locations. Perform continuous process evaluation to ensure sustainment. Ensure a data‑driven approach to solve problems and to develop solutions to reduce losses and optimize operational cost. Additional Responsibilities Developing standard operating procedures. Direct accountability for setting and meeting operational goals, strategic planning and forecasting. Leading process improvements. Demonstrated Abilities We are looking for smart and analytical people, who are passionate about operations, to join the Operations team at Amazon India. This role is for those candidates who thrive on driving change, building an organization and leading through others, by giving them a direct management assignment in our Operations Services and Technology Centers. Ideal candidates for this program are expected to leverage their strong analytical skills, communication, and think big. Basic Qualifications 2+ years of employee and performance management experience. Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. Preferred Qualifications 1+ years of performance metrics, process improvement or lean techniques experience. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ASSPL - Karnataka Job ID: A3188892 #J-18808-Ljbffr Amazon.com, Inc.