Patient Service Representative (Medical Receptionist)

University Hospitals Urgent Care Job Opportunity

Deliver exceptional patient care with purpose at University Hospitals Urgent Care. Join us as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.

As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

Why you'll love working here:

• Life-work balance & flexible schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life!
• Competitive pay & benefits: Medical, dental, vision, prescription, pet insurance & more
• Paid time off & holidays: Recharge and take care of yourself
• 401K with company match: Plan for your future
• Wellness support: Employee assistance program (EAP) & wellness initiatives
• Professional growth: Leadership opportunities & professional development

Key responsibilities:

• Warm welcome : Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Patient and business documentation : Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance verification : Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Financial responsibility : Determine and collect each patient's financial responsibility, ensuring transparency and clarity about costs.
• Collaborative support : Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Compliance : Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
• Administrative duties : Perform office procedures and general administrative tasks; proficiently operate office medical equipment.
• Quality assurance : Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
• Travel requirement : Support staffing and operational needs by traveling to other University Hospitals Urgent Care locations as required.

Required qualifications:

• Education : High school diploma or equivalent, medical administrative assistant certificate a plus
• Experience : 1+ year of experience in a medical office or healthcare setting preferred
• Skills : Strong communication, attention to detail, and ability to multitask in a busy environment
• Technical skills : Experience using electronic medical records (EMR) software, EPIC preferred
• Flexibility : Ability to work 12-hour shifts, including some weekends and holidays
• Team player : A proactive, friendly, and patient-focused approach to service

At University Hospitals Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you're looking for a career where your contributions truly matter, apply today and be part of something bigger!