Patient Service Representative

divh2Patient Service Representative/h2pThe Patient Service Representative is responsible for clinic operations related to customer service, checking patients in-out, ensuring complete and accurate information is entered into all systems used by Ankle Foot Centers of America, completing payment transactions, scheduling patient appointments and answering the phones. All employees are expected to exhibit professional, ethical and respectful behavior in accordance with the companys mission, vision and values./ph3Essential Functions/h3ulliGreet all patients and visitors with a smile/liliEnter and update as needed, patient demographics/liliComplete insurance verifications for all patients/liliExhibit excellent communication skills over the telephone and in-person/liliCreate correspondences, reports, memos and forms as requested by physicians and/or administration/liliSchedule mutually acceptable patient appointments for patients and physicians, obtain and enter referral information/liliCheck patients in and out in a timely and professional manner/liliCollect co-payments, deductibles, co-insurance and back balances for all services at check-in/liliDemonstrate excellent customer service skills in all interactions/liliWork as a team with all departments within the company/liliPrint new patient documents and forms as-needed/liliMaintain inventory and submit front office supply order to administration/liliFront desk and patient waiting area are to be kept clean, neat and uncluttered at all times/liliCopy medical documents as requested following the proper procedures/liliDistribute mail, faxes and routine correspondences/liliComplete bank deposits as-needed/liliSubmit accurate End-of-Day (EOD)/liliWhen checking out patients, ensure all balances owed is collected and patient is charged for any DME or services rendered/liliStrictly comply with the Health Insurance Portability and Accountability Act (HIPAA) in protecting patient privacy and federal and state regulations/liliAdditional job related duties or projects as needed/li/ulh3Competencies/h3ulliEffective communication skills/liliTeamwork oriented/liliInitiative/liliProficient computer skills/liliEthical conduct/liliProficient typing skills/li/ulh3Supervisory Responsibility/h3pThis position has no supervisory responsibilities./ph3Work Environment/h3pThis position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines./ph3Physical Demands/h3pThe physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must communicate professionally and courteously with patients and clinic staff. Employee must be able to sit for at least an hour at a time. Employee must be able to stand and walk for up to 20 minutes at a time. Employee is required to assist with rooming patients, filing, and other basic office tasks to include keeping office environment and waiting room clean. This will require the ability to bend, stoop, and lift up to 5-10 lbs. The position requires the ability to utilize the computer and keyboard for long periods of time./ph3Position Type and Expected Hours/h3pThis is a full time position. Days and hours of work are Monday through Friday 8:30 a.m. to 5:30 p.m. Occasional evening and weekend work may be required as job duties demand. Completion of a four to six week Training for this position is Required to move forward in this position. Training may take place at another location./ph3Travel/h3pModerate to frequent travel required based on the company needs and as job duties demand./ph3Required Education and Experience/h3ulliHigh School diploma or equivalent/li/ulh3Preferred Education and Experience/h3ulliTwo to four years of experience in the health care industry/li/ulh3Other/h3pPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. All employees have a responsibility to comply with our organizations policies and procedures, code of conduct, etc. Additionally, adherence to the code of conduct, timely reporting of any issues, and completion of compliance training is a condition of employment./p/div

Ankle Foot Centers of America