Training & Quality Consultant III

Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Access Center Qual & Training Work Type: Full Time (Total FTE between 0.9 and 1.0) Shift: Shift 1 Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM) Pay Range: $38.02 - $61.88 per hour Pay range reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary This position serves as a facilitator for departmental and/or organizational training, assisting in the assessment, development and delivery of associated training materials and curriculum. The employee will facilitate training programs, performing assorted administrative or operational functions such as assisting in the research and development of multi-media training materials for individual, departmental, and organizational-wide presentation and maintaining the training calendar and database. Works with intermittent supervision and review; work problems involving departures from standard policies, interpretations, or procedures will be presented to the Management for review and direction on resolution. Required Job Qualifications Bachelor’s Degree or Minimum of 7 years of experience in progressive roles. Five (5) years’ training or teaching, or business coaching experience. Five (5) years’ experience working with EPIC or other Electronic Medical Record System in practice or Access Center environment. Certified Healthcare Access Associate (CHAA) certification or certification from the Patient Access Collaborative, or an equivalent certification from a recognized healthcare access or patient access organization. EPIC certified or EPIC certification obtained within 1 year of hire. Experience in Sales Force or other Customer Relationship Management Software. Experience in creating training manuals or knowledge articles. Experience in Service Now or similar digital platforms used for managing workflows, requests, and services across an organization. Advanced experience leading complex, cross-functional projects from initiation through completion. Proven ability to manage projects with broad scope, ambiguity, and multiple stakeholders. Experience influencing stakeholders, resolving risks, and driving outcomes across teams and leadership levels. Experience within a large hospital or integrated healthcare delivery system. Unique combinations of both hard and soft skills in order to prepare, analyze, and present data to various audiences. Excellent written and verbal communication skills, capable of translating complex technical concepts into user-friendly language. Strong attention to detail and an aptitude for organizing information logically. Strong organizational skills & ability to multitask and prioritize. Proficient in Medical Terminology and HIPAA. Excellent MS Office skills. Demonstrated ability to learn quickly and follow through. Strong interpersonal skills with the ability to motivate and build relationships. Able to travel to multiple hospital sites, corporate settings and seminar locations. Able to work under stressful conditions while maintaining professionalism. Work will often require flexibility and meeting tight deadlines. Able to communicate with many different customers and seeking solutions to move the organization forward. Ability to make independent decision in problem solving. Ability to prioritize own work. Ability to work well with individual associates. Able to work well on a team. Ability to work varied hours in a 24-hour day. Able to participate in process improvement initiatives. Physical Demands Able to do light lifting. Responsibilities Serve as a subject matter expert (SME) in Epic, CRM, Telephony system, Scheduling, and Registration, possessing in-depth knowledge of the functionalities and workflows. Demonstrates expert-level knowledge of workflows and procedures across all departments, ensuring a comprehensive understanding that enables effective problem-solving, process optimization, and seamless collaboration across diverse areas within the organization. Leads the process of capturing and documenting organizational knowledge, process details and technical information, ensuring accuracy and completeness of content. Responsible for driving utilization of the knowledge management system by understanding the end user experience and promoting system and search engine refinements. Utilize process mapping techniques to visualize workflows and processes, aiding in the creation of intuitive documentation. Collaborate with cross-functional teams to identify knowledge management, documentation and training needs and develop solutions that meet those needs. Utilizes expert level knowledge to develop and maintain training programs, addresses system and workflow questions. Continually works to assess needs and develop training solutions that can be integrated into existing training modules or in the development of new modules. Act as a coach and mentor, providing guidance and support to team members, while actively participating in the training of Level 1 and Level 2 personnel to enhance their skills and capabilities. Collaborate with cross-functional teams to provide strategic insights and recommendations for optimizing processes and enhancing overall quality performance. Utilize extensive experience to identify overarching themes and trends in root causes of errors, providing strategic insights for proactive problem-solving and continuous process improvement. Leads projects with comprehensive ownership, overseeing scoping, planning, execution, and closure phases to ensure successful delivery within established timelines and objectives. Provides mentorship and guidance to junior team members, leveraging seasoned project management expertise to enhance overall project efficiency and success. Other similar and/or related duties as assigned. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Position: Training & Quality Consultant III Location: US:IL:Chicago Req ID: 25812 #J-18808-Ljbffr Rush University Medical Center