Service Consultant

Overall Summary As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience Less than 1 year Additional Information You can also visit our website - RESPONSIBILITIES * Maintain Customer Service Index (CSI) rating as set by dealership service manager * Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer * Schedule appointments and generate estimates * Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer's specifications * Effectively communicate to the customer the timeline of repair and maintenance * Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time * Document repair and maintenance changes on repair order in the approved manner * Resolve customer complaints and questions * Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele QUALIFICATIONS * Minimum high school diploma or GED equivalent required * Associate's degree (AA) or equivalent from two-year college or technical school preferred * Trade school training and education preferred * At least six months to one year automotive industry or related experience and/or training * Broad knowledge of new vehicle technologies * Excellent customer service skills * Ability to be analytical and multi-task * Ability to work with little supervision * Self-motivated enthusiastic presence in a team environment * Strong written and communication skills * Consistent and stable work history * Valid driver's license and clean driving record * Professional appearance and work ethic Employment Position: Full Time Salary: $0.00 - $0.00 Hourly Salary is not negotiable. Zip Code: 90503