Help Desk Technician Apprentice

Job Description

Job Description

Apprenticely is helping Kalmer Solutions hire a Help Desk Technician in Jonesboro, AR. 

About the Employer:

At Kalmer Solutions, we’re committed to providing innovative IT solutions with a strong focus on customer experience. Our team of passionate professionals is dedicated to reliability, quality, and excellence in everything we do.

Company Culture: “The Kalmer Way Fundamentals”

Our culture at Kalmer Solutions is guided by “The Kalmer Way Fundamentals,” where purpose meets passion. These core principles shape our interactions, inspire our service approach, and cultivate a supportive environment centered on integrity, quality, and teamwork. From doing the right thing to delivering legendary service and embracing continuous improvement, these fundamentals define how we work, grow, and succeed together.

Are you passionate about troubleshooting technical issues and delivering exceptional customer support? Kalmer Solutions is looking for a skilled Help Desk Technician to join our dynamic team! As a Help Desk Technician at Kalmer Solutions, you’ll be at the forefront of assisting our valued clients by addressing their technical inquiries and resolving hardware and software issues. This role offers a chance to work with diverse clients, tackle interesting challenges, and provide fast, effective solutions in a fast-paced environment.

What You’ll Bring:

-Strong troubleshooting and technical problem-solving abilities

-Excellent communication and customer service skills

-Familiarity with various operating systems and software applications

-Ability to multitask and thrive under pressure

Job Duties Include:

-Take Calls from End-Users and Provide Support

-Windows Workstation Support

-Windows Server Environment Support

-Network Support

-Time entry and tracking

-Client information and documentation

-Create and interpret technical documentation

Perks of Joining Us:

-Competitive salary and benefits package

-Kalmer Solutions pays 100% of employee's medical insurance cost

-Options for a Simple IRA retirement account with 3% employer contribution match

-Opportunities for professional growth and career advancement

-A collaborative, supportive work environment

-Exposure to exciting projects and cutting-edge technology

What's an Apprenticeship? An apprenticeship is a full time position with a focus on learning! During your first year of employment, you are guaranteed formal training, a mentor, and a pay raise! Employers who have committed to the apprenticeship model for hiring are committing to building you and your career. You're encouraged to apply even if your experience doesn't precisely match the job description. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT! 

How does the interview process work? We want to get to know you! Apprenticely will conduct an initial phone interview and knowledge assessment. If your skills and interest match with the employer's needs, we'll share your resume or ask you to apply directly with them. After that, the employers will continue with their recruiting and interview process. If you are a match, an offer will be made for you to get started in your new apprenticeship role! We'll be here to make sure your apprenticeship year goes smoothly and that you are set up for career growth and success!

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The Arkansas Center for Data Sciences dba Apprenticely will not discriminate against apprenticeship applicants or apprentices based on RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), SEXUAL ORIENTATION, GENETIC INFORMATION, OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER. Apprenticely will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.