PM Operations Supervisor

Description The Operations Supervisor supports the day-to-day hotel operations to ensure a seamless and energetic guest experience aligned with the Aloft brand. This role assists in supervising front-of-house and back-of-house teams, ensuring service delivery, cleanliness, and operational standards meet Marriott brand expectations. Key responsibilities include supporting staff scheduling, coaching Talent, onboarding new team members, and maintaining a positive and engaging work environment. The Operations Supervisor monitors guest feedback resolves service issues promptly and helps drive guest satisfaction through proactive communication and problem-solving. This position partners with department leaders to ensure compliance with safety, security, and brand standards, including room cleanliness, public-area upkeep, and basic maintenance follow-through. The Operations Supervisor assists with inventory control, shift oversight, and maintaining smooth daily operations. The ideal candidate is hands‑on, guest‑focused, and able to lead by example—helping foster Aloft’s vibrant service culture while contributing to overall property performance and team success. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr The Crescent Hotels Group