Senior Director, Design Operations

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Salesforce Design Operations is looking for a Senior Director of Design Program Management (DPM) focused on Apps & Industries UX — a dynamic group that builds products across Sales, Service, Marketing, Commerce, and several industry solutions, enabling customers to create personalized, AI-driven experiences. If you're an operational thinker who loves building the conditions for great design to flourish, we are looking for you. What You'll Actually Be Doing Build and operationalize how the Apps & Industries UX team works together — creating rituals, cadences, and frameworks that foster team connection, shared purpose, and a collaborative design community. Connect the dots between product roadmaps and UX priorities, managing design dependencies and helping both groups deliver successfully across business units. Serve as the strategic nerve center for Apps & Industries UX leadership — coordinating reviews, driving the team's roadmap of operational goals, and owning communications up, down, and across the organization to ensure alignment and clarity. Partner with cross-functional operations leaders — including Headcount Planning, Finance, Technical Program Management, and other DPM leaders — to seek alignment and optimization across a complex network of business units. You're Our Person If... You have at least 12 years of experience working in enterprise software in any combination of Design, Design Operations, or Program Management roles. You have outstanding partnership and relationship-building skills, with a proven ability to collaborate in cross-functional, matrixed environments across multiple departments and business units. You have thorough familiarity with how design gets done — what happens when and why, what dependencies exist, how to mitigate risks, and how to ship software at scale using agile or scrum processes. You have superb communication skills across multiple mediums, with the ability to tell a story, advocate for a program, and tailor your message to any audience at any level. A related technical degree required. Even Better If... You have experience establishing credibility with senior executives and can influence peers and managers while building consensus in ambiguous environments. You have experience running events and programs for internal teams, external customers, or both. You have experience designing and thinking in systems — including visual page builders, mobile apps, content management systems, or app development tools. You hold a Project Management Professional (PMP) certification. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $191,100 - $320,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $228,600 - $348,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.