Medical Assistant (69930)

Description

GENERAL SUMMARY OF DUTIES : United Digestives (UD) Medical Assistant is responsible for assisting physicians and management with all clinical clerical and organizational tasks revolving around patient care. Manages patient charts and assumes responsibility for resolving patient requests including test results prescription refills and general healthcare questions.

REPORTS TO: Practice Manager

RESPONSIBILITIES
Duties include but are not limited to:

• Monitors schedule and organizes patient flow for physician office visits or in-office procedures
• Accompanies patients to exam room triages collects patient history and provides physical assessments as delegated by the physicians
• Schedules and obtains results for testing procedures and other services as ordered by the physician; interprets and accurately communicates results to physicians and patients as necessary
• Performs or assists physician with in-office ancillary services procedures and specialty services
• Manages patient charts to ensure clinical information is complete including scanning forms into the EMR in a timely manner
• Prepares charts in the EMR prior to the physician visit according to practice process
• Has knowledge of drug uses and dosage requirements; ensures sample medications are up to date
• Enters requests for prescription refills into the EMR
• Performs upkeep for exam rooms with regards to sterilization and infection control supplies and equipment
• Accurately provides or counsels patients and/or relatives with pertinent information regarding medical treatment or procedures
• Answers emails and voicemails and returns patient calls in a timely and efficient manner
• Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
• Participates in staff meetings as directed by the Practice Manager
• Cross trains and performs other office functions including phone triage check-in/check-out scheduling pre-certification or other duties as directed by the Practice Manager
• Performs any other duties and/or special projects as assigned

REQUIRED EDUCATION SKILLS & EXPERIENCE
Current Certified or Registered Medical Assistant or equivalent experience required; CPR certification preferred; 2-3 years of specialty clinical experience gastroenterology experience preferred. Medical Assistant must be computer literate and able to operate various healthcare systems and multiple Microsoft Office applications.

ADDITIONAL SKILLS AND EXPERIENCE
Medical Assistant must have or be able to:

• Provide a high level of customer service at all times
• The ability to deal with patients visitors co-workers and physicians with courtesy and respect
• Displays a professional outgoing warm and helpful attitude
• Possesses compassion for dealing with people who are ill and need help
• Plan prioritize and complete multiple tasks as delegated
• Work under pressure; assess respond to and communicate issues in a timely manner
• Communicate clearly with patients and coworkers through the telephone email EMR messaging and in-person
• Interpret and apply clinical and non-clinical policies and procedures
• Be reliable punctual and able to work independently

PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS
Requires sitting and standing associated with a normal office environment. Travel required as business needs dictate.

Required Experience:

Junior IC