Customer Experience and Service Coordinator

$22 - $25 per hour

Closets By Design Connecticut West

Bethel, CT

Job Description

Benefits:

401(k) matching
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Benefits:

Training and ongoing development
401(k)
Life insurance
Dental insurance
Health insurance
Vision insurance
Paid time off

Office Location: Bethel, CT

We are seeking an enthusiastic and motivated individual to immediately fill the position of Customer Experience & Service Coordinator. The Customer Experience & Service Coordinator plays a critical role in ensuring a positive customer experience before, during, and after installation. This individual will serve as a primary point of contact for customers with questions, concerns, or service needs related to their installation and/or project with the company.

Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of customer closets, home offices, media centers, wall-beds, garage cabinets, pantries, and more!

What You’ll Do:

Handle inbound customer calls related to installations and post-install service
Calmly resolve customer concerns and coordinate solutions with internal teams
Conduct post-install follow-up calls and emails
Support the sales team through customer service
Maintain accurate documentation and follow-up notes
Administrative tasks including data entry

What We’re Looking For:

Proven customer service or client support experience
Excellent phone etiquette with a pleasant, professional tone
Ability to remain calm and ability to handle difficult conversations
Strong organizational skills and sense of urgency
Clear written and verbal communication skills
Ability to adapt and maintain company processes with consistency
Proficiency in Microsoft Office; CRM experience a plus

Apply now and join a fun and rewarding team!

Required license or certification:

Drivers License
Microsoft Office Proficient

Job Type: Full-time

Compensation: $22 - $25 per hour

Closets By Design West Connecticut

Since 1982, we’ve built a reputation of integrity as the industry leader in customer service and total customer satisfaction. From our no obligation in-home consultation, custom tailored designs and the highest quality product construction, our products simply offer the best value in the industry.

Join a company with over 40 years of strong brand identity.

Apply

Vacancy posted 9 days ago

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