Assistant Operations Manager

Job description

Position: Assistant Operations Manager
Location: Pharr, TX

FLSA: Exempt
Salary: $50K-$52K/ Annual
Classification : Full time

Summary
Manage a janitorial crew in a cost-effective manner by establishing and applying sound management policies pertaining to the organization, customer relations, planning, cost control, and work flow. Responsible for recruitment, training, management, and supervision of all personnel assigned at the contract site. Responsible for insuring that work is performed to the specifications of the contract. Responsible for maintaining equipment and supplies. Maintains reports and records as required.

Responsibilities:
• Coordinate internal resources and third parties/vendors to support the smooth execution of various operational activities.
• Assist in ensuring that all operations are conducted efficiently, meeting timelines, adhering to scope, and staying within allocated budget.
• Collaborate in defining operational scope and objectives, engaging relevant stakeholders to ensure feasibility and alignment with organizational goals.

o For instance, develop and maintain daily and periodic work schedules, assigning appropriate frequencies to tasks to meet operational expectations.
• Support in ensuring availability and proper allocation of resources for operational tasks.
• Participate in the development of detailed operational plans to monitor progress and track performance.

o Participate in monthly meetings with comprehensive presentations detailing operational goals, hours, and expenses.
• Assist in managing changes to operational scope, schedules, and costs utilizing suitable verification methods.
• Support in measuring operational performance using appropriate tools and techniques, reporting and escalating issues to management when necessary.
• Help manage relationships with clients and relevant stakeholders, ensuring effective communication and satisfaction.
• Contribute to risk management efforts to minimize potential operational risks.
• Assist in establishing and maintaining relationships with third-party vendors.
• Contribute to the creation and maintenance of comprehensive operational documentation.
• Support client interactions by participating in ordering briefs and clarifying project requirements.

o Perform quality inspections and customer visits to review inspections, addressing pending issues as needed.
• Delegate operational tasks based on staff members' strengths, skill sets, and experience levels.
• Aid in tracking operational performance to analyze successful completion of short and long-term goals.
• Assist in meeting budgetary objectives and adjusting operational constraints based on financial analysis.
• Support business development efforts to promote growth in company revenue.
• Develop and share comprehensive operational plans with clients and staff members.
• Utilize and develop leadership skills as required.
• Attend conferences and training sessions to maintain proficiency.
• Perform other related duties as assigned.
• Develop spreadsheets, work instructions, diagrams, and process maps to document operational needs.

Responsibilities:
• Proven working experience in operations management or related field.
• Strong client-facing and internal communication skills.
• Excellent written and verbal communication abilities.
• Solid organizational skills, including attention to detail and multitasking capabilities.
• Proficiency in Microsoft Office Suite.
• Project Management Professional (PMP) certification or similar qualifications would be advantageous.
• Experience with ISO 9001:2005 and Lean & Six Sigma methodologies.
• Bachelor's Degree in an appropriate field of study or equivalent work experience.
• Familiarity with project management software tools.
• Willingness to travel as required.
• Other duties as assigned.

Skills & Proficiency:

• Verbal Communication
• Written Communication
• Leadership
• Detail-Oriented
• Risk Management
• Negotiation
• Cost Control
• Critical Thinking
• Communication
• Problem Solving
• Analytical Skills
• Technical Skills
• Developing and Tracking Budgets
• Coaching
• Supervision
• Staffing
• Project Management
• Process Improvement
• Planning
• Performance Management
• Inventory Control

Education:

• High School Diploma and bachelor's degree (Preferred).
• 5+ years prior supervisory experience in janitorial related positions.
• Able to obtain and maintain security clearance as required by contract.