Business Operations Analyst

The application window is expected to close on: 07/03/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Hybrid in - Location: RTP, North Carolina Members of the Finance organization at select locations will generally be expected to follow a hybrid work model, which includes two days of in-office attendance each week, with limited exceptions. Meet the Team The Dispute Team plays a critical role within Cisco’s Order to Cash operations, ensuring accurate and timely resolution of customer and partner disputes. The team works cross-functionally with Collections, Sales, Tax, CLO, Finance, and external parties to resolve billing, tax, and financial discrepancies that may impact cash flow. Timely dispute resolution is essential to maintaining strong customer relationships and minimizing financial risk. Your Impact As a Dispute Analyst, you will manage and resolve disputes between Cisco and its customers or partners related to financial transactions, billing discrepancies, and tax-related matters. This role is essential to minimizing cash flow impact through timely and accurate dispute resolution. You will investigate dispute cases, collaborate with cross‑functional stakeholders, and communicate outcomes to internal teams and customers, ensuring disputes are resolved efficiently and in accordance with Cisco policies. Key responsibilities include: Managing global disputes related to sales tax, true‑ups, and withholding tax Managing incoming disputes from email and other sources to ensure timely resolution Investigating disputes by reviewing invoices, tax documents, contracts, and correspondence to determine root cause and validity Analyzing cases to determine whether disputes are valid or invalid Collaborating with collectors, sales, tax, CLO, finance, and external parties to drive resolution Submitting credit requests into required systems to generate credits, debits, or write‑offs Communicating dispute outcomes to Collections or requesting additional information as needed Ensuring timely resolution of disputes raised by partners and customers Communicating with customers via phone, email, or mail to provide status updates or obtain additional information Minimum Qualifications Bachelor’s degree in Accounting or Finance Minimum of 5 years of Global dispute analyst experience Proficient in OneSource, CCW, TERMS and HighRadius Proficiency in Microsoft Office, including Excel and Word Experience managing and resolving Global disputes Preferred Qualifications Ability to collaborate and influence stakeholders across organizations and levels Strong analytical skills with exceptional attention to detail Experience working cross-functionally with Finance, Sales, Tax, and Legal teams Prior experience using ERP systems such as Oracle, Integrated Collections Management System (ICMS) Strong written and communication skills for interacting with internal teams and external customers Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $92,000.00 to $123,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job‑related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long‑term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non‑exempt employees 1 paid day off for employee’s birthday, paid year‑end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non‑exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full‑time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non‑sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance‑based incentive pay on top of their base salary, which is split between quota and non‑quota components, subject to the applicable Cisco plan. For quota‑based incentive pay, Cisco typically pays as follows: 0.75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non‑quota‑based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $114,400.00 - $171,300.00 Non‑Metro New York state & Washington state: $100,200.00 - $153,200.00 * For quota‑based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non‑exempt, will participate in a unique time off program to meet local requirements. #J-18808-Ljbffr