Quality Analyst

Looking for a career, at a company where you love to work, all while working from the comfort of home? Are the “fine details” your bread and butter? Do you like a role that keeps you on your toes? If you answer “yes” to any of these questions, then join our team of Quality Analysts! At Willson International, we’re creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions. Whether it’s developing new skills, opportunities to innovate and grow, or the flexibility to enjoy the moments that matter with your loved ones, Willson International is the place for you. Remote in following locations - Michigan, Texas, New Hampshire, North Dakota Shift: Monday to Friday, 9am - 5pm Key Qualifications The Quality Analyst plays a key role in ensuring that our operations teams meet both regulatory standards and internal quality benchmarks. Their work is crucial for minimizing errors, ensuring smooth operations, and preventing costly penalties. Quality Control: Auditing entries to ensure compliance Tariff verification Deductions Duty and Tax applicability Verifying USMCA/USGR eligibility Section 232, Section 301 & Section 338 Anti-dumping and countervailing duties (AD/CVD) TIB Closures Other at-risk categories Development of processes and procedures Communicating with clients via email and phone Management of special projects assigned Training Support: New hire operational training (Import Analyst) Willson standard operating procedures Continuing education Skill development sessions Remedial training Coaching Development of training materials Identify and trend repetitive errors Recommend supplemental training All other duties assigned Knowledge and Educational Requirements: High School Diploma required 1 year experience in customs brokerage operations or regulatory Customer Service experience in an office environment NCBFAA Certified Customs Specialist is an asset. Proficiency in MS Office, database and data entry skills are required Strong communication skills – verbal and written is required Desire to learn, grow, teach and adapt to change Problem solving, accuracy, attention to detail is required Ability to work in a fast-paced environment Why you’ll love it at Willson Work-from-home environment, with a home internet reimbursement 3 weeks paid vacation for all new hires 401k Program We care about your loved ones too – that’s why we offer family medical benefit coverage (including significant mental-health practitioner coverage), Compassionate Care top-ups, and Maternity/Parental top-ups. Change is crucial to success – it’s never a dull moment here! We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forward #Oneteam is essential to our corporate identity – we only succeed if we work together. That’s why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniversaries, weddings, and cute things, like puppies and babies).