Service Technician (Erie)

Job Description

Job Description

SERVICE TECHNICIAN

Reports to Service Manager

The Service Technician’s role consists of 3 main functions:  Enhancing Our Team, Serving Our Customer and Achieving Financial Goals . Each of these functions require different skills and time spent in each area but are equally important parts of being on the Bortnick Team.

Enhancing Our Team

• Maintains a clean, orderly and safe work area. 
• Works efficiently and effectively by asking for assignment if the current job is temporarily unable to be completed or has been completed.
• Assembles new equipment for display, delivery to the customer and completes a PDI on new units using the PDI checklist. 
• Perpetuates their education and training on the product lines as changes occur. 
• Performs other related duties, as assigned.

Serving Our Customers

• Performs repair and maintenance work on equipment in accordance with time schedules as assigned by the Service Manager. 
• Maintains cleanliness of the customer’s equipment with a goal of exceeding customer expectations.  
• Recommends to the Service Manager any additional repair or maintenance work when needed.  
• Notifies the Service Manager if delays are expected, additional work is required or parts are needed.  

Achieving Financial Goals

• Accounts for all time and material used.
• Meets performance goals set by the Service Manager.