Account Manager

Account ManagerBetter shopping for everyone.Imagine visiting any store online and being treated like the brand has known you for years:The right product. The perfect size. An offer you actually care about.No time wasted browsing. No endless forms. Just instant relevance.That future starts when shoppers mindfully share their data with brands—and brands have the tools to deliver truly personalized experiences in return.At ConvertFlow, we're building the tools to make this future real. We help consumer brands turn traffic into loyal customers with personalized funnels they can launch in minutes—no developers required.ConvertFlow is the funnel builder for ecommerce.It's how brands launch popups, quizzes, landing pages, and deliver personalized shopping experiences across channels—so every customer journey feels like it was made for each shopper.Used by 11,000+ brands, including Porsche, TrueGreen, Audi, Volkswagen, Camping World, and Haus Labs by Lady Gaga.Bootstrapped, profitable, and growing.Powering the shift from generic shopping to personalized commerce.Built by a lean, mission-driven team.About the role:We're looking for an Account Manager to help fast-growing brands unlock the full value of ConvertFlow. This role is equal parts onboarding specialist, strategic consultant, and relationship manager—guiding brands through campaign implementation, funnel optimization, and long-term success on the platform.You'll serve as a trusted partner to brands as they craft personalized shopping experiences that drive higher conversion rates, increased revenue, and greater customer loyalty. If you enjoy solving marketing challenges, coaching clients, and seeing your work directly impact performance, this is the opportunity for you.How you'll make a difference:Learn – Become an expert in funnel optimization strategies and the set of tools brands use to deliver personalized shopping experiences.Onboard – Help brands launch their first campaigns quickly and confidently using ConvertFlow's best practices and templatesCoach – Provide ecommerce strategy guidance and help marketers optimize their funnels over timeExecute – Jump in to build or QA campaigns, troubleshoot issues, and help customers launch fasterManage – Own a portfolio of accounts and build strong, proactive client relationshipsRetain & Grow – Increase product adoption, identify expansion opportunities, and help drive higher customer LTVCollaborate – Work closely with product, design, sales, and support teams to advocate for customer needs and improve the experienceYour first 6 months:In Month 1, you'll:Learn the ConvertFlow story, platform, and customer journeyComplete product and funnel strategy trainingShadow onboarding and success callsBegin supporting a handful of accounts with guidance from your teamHelp answer support questions to deepen your product & customer knowledgeBy Month 3, you'll:Confidently lead onboarding and optimization callsBuild and QA popups, landing pages, and quizzes for customersBe on track to hit retention, NPS, and activation goalsRecommend strategies for conversion rate, AOV, and loyalty improvementsBe a go-to partner for your accountsBe fully immersed in ecommerce funnel trends and strategiesBy Month 6, you'll:Fully own a portfolio of accounts and become their trusted advisorBe hitting or exceeding retention and satisfaction goalsPartner with sales to support expansion dealsShare insights and playbook improvements with the teamIdentify and optimize improvements to customer onboarding and success workflowsHelp develop best practices and shape the product roadmapPotentially start mentoring newer hires as the team growsWhere you'll work:Hybrid: You'll work from our Miami/Coral Gables office at least 2 days a week, with flexibility to work remotely the rest of the time.