Certified Medical Assistant (CMA) / Front Office Receptionist

CMA/Front Office Receptionist

Kaniksu Community Health is a non-profit, award winning Community Health Center that provides integrated, team-based healthcare in north Idaho.

Patients consider us their partner in healthcare, over the course of their life and the spectrum of their health needs. From prevention and wellness to medical, dental, and behavioral health. From pediatric to geriatrics, we believe that quality healthcare should be accessible, approachable and affordable for everyone. Regardless of how a patient can pay, or the severity of their concerns, we help find solutions. We provide access to comprehensive and integrated multi-disciplinary services through the Patient Centered Medical Home model of care.

But we're not just invested in our patients – we're invested in our people. We know that our overall success is a combined effort and we therefore strive to provide opportunities for our employees to learn, grow and thrive. We are proud to have built a positive and engaged team with a "family" spirit. Our team members are dedicated and provide a patient centric approach to care and know exactly what we are working on and why, and how their everyday work contributes to successfully achieving this goal.

The benefits of working for KCH include:

• Medical, Dental, Vision, and Life insurance
• Education Assistance and Guided Career Pathways
• 4% 401K employer match
• In-house medical, dental, or behavioral health services

At Kaniksu Community Health, the CMA/Front Office Receptionist is not just responsible for providing excellent customer service. They are committed to providing support, maintaining, and enhancing our network infrastructure in a secure, compliant, and mission-driven environment. This role supports day-to-day network operations, assists with troubleshooting and upgrades, and collaborates with internal teams and third-party vendors to ensure reliable and secure connectivity across the organization.

A typical day of the CMA/Front Office Receptionist might include:

Front Office Duties:

• Greet and check in/check out patients in a professional and friendly manner.
• Answer and direct incoming phone calls, take messages, and respond to patient inquiries.
• Schedule, reschedule, and confirm patient appointments.
• Verify patient demographics, insurance information, and eligibility.
• Collect copays, balances, and process payments accurately.
• Maintain patient records and ensure all required forms and documentation are completed.
• Maintain confidentiality of patient information in accordance with HIPAA guidelines.

Clinical / Medical Assistant Duties:

• Prepare patients for examination and treatment by taking vital signs and documenting medical history.
• Assist providers during examinations and procedures.
• Administer medications and injections as directed and within scope of certification.
• Perform basic laboratory tests, specimen collection, and processing as needed.
• Prepare and clean exam rooms, ensuring proper stocking of medical supplies.
• Document patient care and clinical information accurately in the electronic health record (EHR) system (Athena).
• Provide patient education and instructions as directed by the provider.
• Follow infection control, safety, and quality assurance procedures.
• Responsible for relating well to people from diverse ethnic and cultural backgrounds and for having empathy for patients with demonstrated ability to treat them with dignity and respect.

Experience Needed to Land this Gig:

• Current Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) certification required.
• High school diploma or equivalent required.
• Previous medical office, front desk, or clinical experience preferred.
• Knowledge of medical terminology, insurance verification, and scheduling systems preferred.
• Proficiency in electronic health records (EHR) and basic computer applications.
• Strong communication, customer service, and organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Current CPR/BLS certification preferred.

Work Schedule:

Full Time

No. of Hours/week – 40 hours per week

Monday to Thursday