Desktop Support Engineer

Job Title: Desktop Support Engineer

Location: BROADWAY, NY (Onsite)

We are currently seeking candidates who meet the following qualifications:

Required Qualifications

• Strong knowledge of computer hardware, software, operating systems, and peripherals.
• Ability to troubleshoot and analyze software and hardware problems.
• Experience providing desktop and PC technical support.
• Knowledge of Unix administration and Unix shell scripting.
• Knowledge of enterprise software systems and technical environments.
• Ability to install, configure, maintain, upgrade, and troubleshoot computer hardware and software.
• Strong knowledge of Microsoft Windows operating systems and Windows Server.
• Knowledge of Apple operating systems.
• Ability to provide technical support in a 24/7 operational environment.
• Strong oral and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to work independently and as part of a technical support team.
• Ability to lift, move, install, and relocate computer equipment and peripherals.

Preferred Skills

• Proficiency with computer hardware, Symbol handheld devices, printers, digital senders, and other peripherals .
• Proficiency with Microsoft Windows XP/7/10/11 and Windows Server environments.
• Knowledge of mobile and desktop operating systems.
• Proficiency with Microsoft Office 365 and Microsoft Suite .
• Knowledge of email systems and network printing.
• Proficiency with Apple Operating Systems .
• Experience with ServiceNow .
• Experience supporting Oracle client-based applications .
• Experience with Microsoft Active Directory .
• Experience with Cisco networking devices .
• Experience with Ethernet cabling .
• Familiarity with networking protocols and concepts, including TCP/IP and multicast .
• Experience with Visio, CAD, and technical drawings is desired.
• Knowledge of Unix, Linux, and Solaris environments is desired.
• Experience supporting systems in a Rail Control Center (RCC) environment is preferred.

Key Responsibilities

• Provide 24/7 technical support at the Rail Control Center, Power Control Center, and Backup Rail Control Center.
• Install, configure, update, maintain, and troubleshoot computer hardware and software.
• Deploy computer equipment, operating systems, applications, and peripherals.
• Provide Microsoft Windows and Apple OS technical support.
• Troubleshoot desktop, hardware, software, network, and peripheral issues.
• Provide computer-related services and technical assistance to MTA users.
• Perform system administration and desktop engineering tasks.
• Analyze and resolve software and hardware problems.
• Perform technical reviews and evaluations of hardware and software.
• Support enterprise software systems and client-based applications.
• Assist with Active Directory and network-related support activities.
• Troubleshoot printers, digital senders, handheld devices, and other peripherals.
• Support network printing and Ethernet-connected equipment.
• Coordinate technical and project requirements with internal departments.
• Document technical issues, troubleshooting activities, and resolutions.
• Assist with the deployment, relocation, and replacement of computer equipment.
• Provide support across various MTA facilities as assigned.
• Perform other technical and operational duties as required.