Bilingual Workforce Coach

Reports to: Director of Workforce & Adult Education Supervises: 0 FLSA Status: Exempt Summary: The Workforce Coach/Instructor supports Guadalupe Centers’ Workforce Development & Adult Education Department, a Financial Opportunity Center (FOC), by guiding community members toward career and financial stability. This role recruits participants for training, education, and employment programs; conducts career assessments; and delivers job readiness, including digital literacy instruction. Essential duties and responsibilities: Workforce Development Implement core FOC model services that include individualized coaching and group education to achieve financial stability. Conducts income support assessments to develop action plans with program participants and provide tools, resources, support, and accountability to assist in financial goal achievement. Assist participants with employment and career development, including job readiness, resume and cover letter preparation, job applications, interview preparation, job placement, career advancement, and employment retention. Provide financial coaching and counseling on budgeting, debt reduction, savings, banking, credit building/repair, and strategies to improve overall financial health and increase net worth. Deliver financial literacy and career development workshops on topics such as budgeting, credit, banking products, predatory lending, and career pathways. Support participants in accessing vocational training opportunities, and accessing bridge to career pathways. Conduct public presentations and outreach activities to recruit participants and increase awareness of FOC and Workforce & Adult Education services, including coordinating and participating in job fairs. Build and maintain collaborative relationships with employers, educational institutions, government agencies, unions, industry sponsors, and community organizations to expand resources and opportunities for participants. Maintain accurate participant records and provide required documentation and information to support program operations and outcomes in Salesforce. Participate in ongoing professional development and support continuous improvement of FOC programs and services. Outcome tracking: Data collection and evaluation: Collect and record accurate required data from the participants throughout the program, including demographic information, participation/attendance, in CRM platform; Salesforce. Maintains monthly and quarterly updates of outcomes and achievements via report preparation using EOS tools such as scorecards, dashboards, etc. Digital Skills Instruction: Deliver digital skills lessons in English and Spanish, creating an inclusive and engaging learning space. Collaborate with the team to customize curriculum and provide individualized support. Use assessments to track progress and enhance both language acquisition and digital competencies. Performs other duties as assigned. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Required Qualifications: Associate’s degree or an equivalent combination of education, work experience, and certifications. Bilingual (English/Spanish, oral and written) required Excellent Communication Skills – written and oral, aptitude in a public presentation Medium level or greater in MS suite, Google Suite, Internet, and management information systems, (i.e. Salesforce, Paycor, etc.) Ability to work in a non-judgmental way with a diverse range of people, maintaining a respectful and inclusive culture. Must have a valid driver’s license and reliable transportation. Preferred: Bachelor’s Degree from an accredited educational institution and significant professional experience (two to five years). Strong understanding of the workforce, income support, financial literacy ,and coaching. Previous work experience with the target population, and/or the ability to provide coaching services in a culturally and linguistically appropriate manner. Working Conditions: This job operates in a professional office environment in the community served. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Prolonged periods of sitting at a desk. This job description intends to provide a representative summary of the essential functions that will be required of the position given this title and should not be construed as a declaration of specific duties and responsibilities of any particular position. Employees will be assigned specific job-related duties through their hiring department. Specific job-related duties assigned by the hiring department shall be consistent with the representative essential functions listed above and shall not be expanded in role or scope. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position also requires regular talking and hearing. Specific vision abilities required by this job include close vision such as the ability to read handwritten or typed material, and the ability to adjust focus. In addition, the position requires distance, color, peripheral, and depth perception vision abilities. The position requires the individual to meet multiple demands from several people and interact with other staff. The employee is required to stand, walk, use hands to finger, handle, or feel; and reach with hands and arms. This job requires the ability to occasionally lift office products and supplies, up to 20 pounds. Equal Opportunity Employer: GCI is committed to a policy of equal opportunity for all employees and applicants for employment without regard to race, religion, color, creed, ancestry, age, sex, gender, national origin, marital status, pregnancy, citizenship, disability, genetic information, veteran status, service member status or any other category protected by federal, state or local law. Preventing discrimination is the responsibility of every employee in the way employees treat and interact with one another. Therefore, GCI expects all work relations to be business-like and professional, free of bias, prejudice, harassment and/or discrimination. GCI's policy of Equal Opportunity extends to all conditions of employment including, but not limited to, recruitment, hiring, placement, training, compensation, discipline, transfers, separation, layoff, recall, leave of absence and promotion. GCI will not tolerate any discrimination in the workplace, and it is expected that any employee who believes they have been subjected to any practice that appears to be inconsistent with this policy will contact Human Resources. Improper interference with the ability of GCI's employees to perform their expected job duties is not tolerated. GCI encourages reporting of incidents or concerns regarding discrimination to the Director of Human Resources, so that prompt and constructive action can be taken. There will be no retaliation or adverse action against an employee for raising an issue or complaint pursuant to this policy. The report will be investigated to determine what, if any, responsive action is necessary and appropriate. Any employee found responsible for an inappropriate or discriminatory act will be subject to disciplinary action, up to and including separation. #J-18808-Ljbffr Guadalupe-Centers,-Inc.-