Customer Care Advocate - Kansas City, MO

Customer Care Advocate

LHH Recruitment Solutions is seeking a Customer Care Advocate for our Kansas City office. This role is critical in providing exceptional customer service and managing claims from start to finish. The CCA will handle subrogation claimsincluding loss of time, medical (processed by UMR), hearing aid, and life insurancewhile ensuring accuracy and compliance. The position requires strong attention to detail, excellent communication skills, and the ability to work collaboratively in a small, high-performing team. This is a temporary role covering an employee on leave, with the possibility of extension or temp-to-hire based on performance and business needs.

Location: Kansas City, Missouri 64133 Work Arrangement: Hours: MondayFriday, 7:30 AM 4:30 PM (1-hour lunch) - 100% in-office (remote only during inclement weather) Compensation: $18.00 - $23.00 Benefits: Medical, dental, vision, life insurance, short-term disability, voluntary benefits, EAP program, commuter benefits, and 401(k) plan. Paid leave may include sick leave, holiday pay, and other leave as required by law.

Day-to-Day Responsibilities

• Manage claims end-to-end: track progress, review documentation, and ensure timely resolution.
• Handle subrogation claims for loss of time, medical (UMR), hearing aid, and life insurance.
• Instruct claim vendors to approve or deny claims; communicate payment details and claim status.
• Coordinate with attorneys and vendors for claim follow-up and compliance.
• Respond to customer inquiries via phone and email (minimal walk-ins).
• Update member information and maintain accurate system notes.
• Distribute regulatory communications and process required forms.
• Initiate and monitor Action Requests for adjustments to claims or eligibility.
• Research and resolve complex issues related to claims and benefits.
• Support team members with phones and general inquiries as needed.

Qualifications

• Education: High school diploma or GED required.
• Experience / Skills / Preferred:
• Minimum 2 years of claims experience (medical, loss of time, or related).
• Familiarity with third-party claims processing from start to finish.
• Strong organizational and communication skills (written and verbal).
• Ability to interpret benefit plans, technical procedures, and regulations.
• Proficient in MS Office and comfortable with claims systems.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Bilingual (English/Spanish) a plus.
• Experience with UMR or similar claims platforms.