Project Manager

Reconstruction Project Manager

Arrow Service Team continues to grow and we are looking for a Reconstruction Project Manager to add to our talented and knowledgeable Project Manager team!

Arrow Service Team is based out of Bismarck ND and is the leader in the disaster restoration industry in North Dakota. We have built our heritage one project at a time, establishing a reputation for performance, integrity, and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms, or other disasters, we deliver on our promise to provide extraordinary care while serving people in their time of need! Our passion for quality and customer service drives everything we do.

Working at Arrow means helping people through some of the most challenging situations of their lives. What makes our industry unique is that our line of work primarily entails restoring an existing (damaged) property to its pre-state/pre loss condition or better.

Every day is an opportunity to advance your knowledge, gain valuable experience, develop new skills, and make a positive impact. Our team is committed to doing the right thing and doing whatever it takes to help people rebuild after disasters strike. Our team members are not only dedicated to our mission, but they're also valued, honest, well-trained, and skilled in a variety of areas. They are dedicated to sharing knowledge and being part of a strong team environment. It is through our dedication to our customers, as well as our employees, that we are able to deliver top-notch restoration services.

Are you someone who can work well with others, can self-manage, and take care of the customers in your care of? Are you motivated and have a positive can-do attitude with an amazing work ethic? Do you have a track record of demonstrating success in the areas of construction knowledge, customer satisfaction, communication, documentation, scheduling, and sub-contractor management? If so, this is the position for you!

Job Summary:

The Project Manager is responsible for managing a wide range of functions necessary to obtain and execute reconstruction projects that result from losses due to water, fire, mold, and other disasters. They are responsible for managing projects from start to finish, including planning, execution, and completion, while ensuring it stays on schedule, and within budget. They are responsible for ensuring a high quality of service in all dealings with customers, clients, subcontractors, our claims department, and our field staff who are involved in the process.

This is a full-time position. Typical hours are from 7:00am to 5:00pm Monday through Friday. Longer hours and some flexibility in hours may be needed dependent upon business needs. Project Managers are also on a rotating on-call schedule to handle any afterhours emergencies.

Primary Job Responsibilities:

• Project Initiation – Evaluate and sell projects/services. Educate customers on process
• Project Planning – Identify and document project scope of work. Review estimates produced by our internal claims staff. Obtain customer and client agreement on scope and estimate.
• Project Execution – Create project schedule and timeline.
• Resource Management – Coordinate necessary resources, including personnel, materials, and equipment for your projects. Manage and schedule internal employees, subcontractors, and resource providers throughout the reconstruction process. Create and communicate detailed workorders for internal employees assigned to your jobs.
• Budget/Cost Management – Track expenses and ensuring cost-effectiveness using company software/tools.
• Quality Control – Ensure all work meets quality standards and complies with relevant building codes and regulations.
• Compliance – Ensure the project adheres to all safety regulations and legal requirements.
• Team Leadership – Lead and guide internal employees and subcontractors, ensuring effective communication and collaboration throughout all phases of the project.
• Customer Satisfaction – Provide top notch customer service and communication from project start to finish (internal and external). Serve as the primary point of contact of the client, providing regular updates, and addressing any concerns or questions.

Experience and Skills (strong combination preferred, but willing to train the right person):

• Strong leadership and communication (oral and written) skills.
• Excellent project management skills.
• Solid understanding of construction principles and practices.
• Proficiency in using project management software and tools and proficiency with Microsoft Office.
• Experience in restoration and/or construction and/or homebuilding process.
• Strong knowledge of residential construction, restoration techniques, and construction materials.
• Ability to work effectively under pressure and manage multiple tasks.
• Problem-solving and decision-making abilities.
• Are coachable and open to constructive criticism.

Education:

• High school diploma or equivalent.

License/Certification:

• Valid Driver's License (Required).

Work Location:

• Primarily at office, but also at jobsites for scopes, visits, etc.

Base Pay:

• Starting salaried base pay is negotiable and largely depends on experience, diversity of skillsets, industry knowledge, and ability. (DOE)
• 90-day review (potential for wage adjustment).
• Annual reviews scheduled thereafter (potential for wage adjustment).

Additional Pay Incentives:

• 3 performance bonuses throughout a 12-month cycle base on job costs and jobs closed.
• Quarterly profit sharing.
• On-call bonus and pay.

Benefits:

• PTO (paid time off)
• Quarterly Profit Share
• 6 Observed Paid Holidays
• Health Insurance
• Dental Insurance and Vision Insurance
• Life Insurance
• 401(k) (with a set matching percentage)
• Fully paid training

Perks:

• Assigned company. May be used to get back and forth from home to work. Onsite fuel.
• Assigned company computer and phone.

Arrow Service Team started as a small carpet cleaning company in 1979. Over the years, we have grown to over 75 employees and have expanded our services to include fire & water damage restoration, mold removal, trauma, and emergency board-ups. We also continue to clean residential and commercial carpets and HVAC and ductwork. Core family values make Arrow Service Team grow year after year. We pride ourselves in being a local family-owned company. We have a fully trained in-house team of disaster restoration specialists, including water mitigation techs, fire restoration techs, finish carpenters, flooring installers, painters, and carpet and HVAC technicians. With a quality staff, it is easy to understand why we keep expanding our team and reach as the top restoration company in Bismarck-Mandan and surrounding communities.