Risk and Patient Safety Manager

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Remote position with occasional commute into our Boston area locations. Beth Israel Lahey Health Primary Care (BILHPC) is building a high-performance primary care model that will enable the organization to be a leader in patient experience, provider and care teamwork life and quality of care both regionally and nationally. Critical to our success is the ability to create a culture that values teams and an organization that has the expertise to foster a healthy and supportive work environment. To realize this vision, we must build an exemplary leadership team that will guide and support our care teams on this journey. Under the direction of the Director of Patient Safety and Risk Management (the Director), the Risk and Patient Safety Manager will assist in the development and implementation of an Ambulatory Risk Management and Patient Safety Program that will sustain fundamental improvements in the safety of primary care provided by BILHPC. The Risk Management and Patient Safety program includes proactive and preventive strategies, as well as a reliable system for reacting to and evaluating adverse events and near-misses. The Risk and Patient Safety Manager reviews and analyzes safety events (RLDatix), assesses the severity/harm to patients, conducts investigations with local and senior leadership and frontline staff. The Risk and Patient Safety Manager will help develop reports to monitor for trends and analyze opportunities for improvement. The candidate will provide risk management education and assist in policy/standard development. The candidate will promote organizational patient safety initiatives and support the malpractice insurance program for professional and general liability. Job Description: Primary Responsibilities: 1. Participate in the Peer Review process under the direction of the Director of Patient Safety & Risk Management and the Chief Quality & Safety Officer. (essential) 2. Responsible for coordinating clinical and systems investigation and analysis of safety events and quality of care complaints. Conducts interviews of clinical and non-clinical colleagues involved in safety events. (essential) 3. Responsible for coordinating the Root Cause Analysis process for high level safety events as deemed appropriate by the Director of Risk Management and Patient safety and the Chief Quality & Safety Officer. (essential) 4. Maintains safety reporting system, tracking and evaluating safety events. Triages reports, verifies and corrects data entry of information in safety reports and prepares reports for clinical leaders. (essential) 5. Collaborates, in connection with the Director, Patient Safety & Risk Management, and with CRICO when an untoward event occurs. Collaborates with BILH General Counsel and their team(s) regarding information needs and responding to legal requests. (essential) 6. Support membership in the CRICO Patient Safety Organization (PSO) and submit documents to the Patient Safety Evaluation System (PSES) under the direction of the Director and CQSO (essential) 7. Provides consultation and education for BILHPC colleagues. Advises on risk management and patient safety issues, requirements and strategies and works with practices to evaluate and improve internal processes and procedures. (essential) 8. Responsible for assisting clinicians and colleagues in a proactive reaction to negative outcomes by instructing in communication style, customer services responsiveness; and by managing proactive communication plans with patients and their families during investigation of unexpected outcomes and complaints. (essential) 9. Maintains knowledge of professional industry, legislative, insurance, and regulatory trends and practices through participation in relevant professional organizations and attendance at conferences and other continuing education programs. (essential) 10. Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: None Indirect Reports: None Required Qualifications: 1. Bachelor's degree required. Master's degree preferred. 2. RN with current licensure to practice in MA, CPHRM and/ or CPPS designation. 3. 3-5 years related work experience required in risk management, patient safety, or performance improvement. and 0-1 years supervisory/management experience required. 4. Knowledge of and experience with electronic medical records. 5. Experience and/or demonstrated understanding of root cause analysis and FMEA analysis. 6. Ability to analyze data, formulate meaningful information. Ability to work with highly sensitive and confidential information with appropriate discretion. 7. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Preferred Qualifications: 1. Experience preferred with RL Solutions adverse event reporting computer software product. 2. Training in patient safety or risk management and quality/performance. 3. Improvement methodology, concepts, education and implementation. Competencies: Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction. Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers. Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others. Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Pay Range: $130,000.00 USD - $159,994.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.