Personal Banker II - Milpitas

General Function The Personal Banker II position will provide an exceptional customer experience by building and maintaining long‑lasting relationships with existing and prospective customers. It involves helping customers understand and address their financial needs, offering solutions that span the customer's lifecycle through a consultative sales and service process. The banker is responsible for risk management, openly exchanging ideas, elevating concerns, and personally following policies and procedures as defined. Accountability for doing the right thing for customers and colleagues is essential, ensuring actions and behaviors drive a positive customer experience while operating within the Bank's risk appetite. Essential Duties & Responsibilities Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate. Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations, solutions, and advice. Maintain working knowledge of products, services, and processes offered. Work collaboratively with internal partners to ensure customers' needs are met and all problems are resolved. Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs. Provide customer support needed, reinforcing the value of current and new technology. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp. Other duties as assigned. Minimum Knowledge, Skills and Abilities Required High school diploma/GED and 1 year of customer service experience, or a college degree, or equivalent military experience. Experience in a sales environment required; experience in the financial industry a plus. Demonstrated ability to develop comfort with both new household acquisitions and deepening customer relationships. Ability to professionally represent Fifth Third Bank in verbal and written communication. Capability to analyze credit and financial information. Exhibits business acumen. Demonstrated ability in making sound decisions. This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS website provides the MU4R questions and registration required for employment in this position. Working Conditions Normal office environment. Extended viewing of computer screens. Periodic travel within the Bancorp footprint to attend meetings and/or training. Personal Banker II – Milpitas Total Base Pay Range: $44,300.00 – $73,000.00 USD Annual Location: Milpitas, California 95035 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr