Lateral Police Dispatcher

Police Dispatcher

Ride BART to a satisfying career that lets you both: make a difference to Bay Area residents, and enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

The San Francisco Bay Area Rapid Transit District (BART) Police Department is a progressive agency and has been on the forefront and in some cases the model approach to training in the areas of fair and impartial policing, bias-based policing, crisis intervention, cultural competence training, and de-escalation training. The mission of the BART Police Department is to ensure a safe environment within our transit system, reduce crime through a highly visible police presence, and proactive enforcement of the law, and to promote public confidence by working in partnership with our stakeholders and the communities we serve.

The San Francisco Bay Area Rapid Transit District (BART) Police Department is seeking experienced, highly skilled, calm-under-pressure, and service-oriented individuals to join our team as Police Dispatchers. Working in a fast-paced, 24/7 public safety communications center, the incumbent will receive and prioritize incoming 911 emergency and non-emergency telephone calls and operate radio systems to dispatch patrol units and other police personnel to crime scenes, service calls, and transit-system emergencies. Dispatchers ensure accurate and timely information flow, maintain situational awareness, and support officers responding to a broad range of incidents, including safety hazards, quality-of-life concerns, medical emergencies, and criminal activity affecting BART's stations, trains, and facilities.

The most qualified candidates for this position will have highly developed competencies in the following areas, which will be reinforced with related work experience and will be clearly articulated during the selection process:

• Strong Communication Skills Ability to clearly and effectively communicate under pressure, both verbally and in writing, to relay information to officers, the public, and other agencies.
• Decision-Making and Problem-Solving Quick-thinking and sound judgment in fast-paced, high-stress situations to prioritize and dispatch resources appropriately.
• Multitasking Ability Capable of handling multiple tasks simultaneously, such as answering calls, operating radio systems, and inputting data into computers, while maintaining accuracy.
• Technical Proficiency Skilled in operating dispatch software, radio systems, and law enforcement databases; familiarity with emergency communication systems is essential.
• Attention to Detail Ability to accurately process and document critical information, ensuring nothing is missed during high-stress situations.
• Calmness Under Pressure Ability to stay composed in emergencies, managing stress while maintaining control of the situation.

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification. Highlights

• Medical Coverage (or $350/month if opted out)
• Dental Coverage
• Vision Insurance (Basic and Enhanced Plans Available)
• Retirement Plan through the CA Public Employees' Retirement System (CalPERS)
• Money Purchase Pension Plan (in-lieu of participating in Social Security tax)
• Deferred Compensation & Roth 457
• Sick Leave Accruals (12 days per year)
• Vacation Accruals (3-5 weeks based on time worked w/ the District)
• Holidays
• Life Insurance may be available through employee union
• Survivor Benefits through BART
• Short-Term and Long-Term Disability Insurance may be available through employee union
• Flexible Spending Accounts: Health and Dependent Care
• Commuter Benefits
• Free BART Passes for BART employees and eligible family members.