Access Specialist

Providing essential support to patients and providers, the full-time remote Associate Access Specialist will manage inbound and outbound calls, schedule appointments, capture messages for clinic staff, and address customer needs while navigating complex situations. Key responsibilities Answers calls efficiently for multiple areas, ensuring accurate information is provided to meet customer needs Schedules patient appointments in electronic systems, prioritizing health concerns according to urgency Documents customer information and communicates effectively with clinic staff and providers Required qualifications High School Diploma or GED At least 1 year of relevant work experience Basic knowledge of patient scheduling and call center etiquette Ability to handle patient inquiries and provide quality customer service Familiarity with electronic messaging systems for documentation