HSS Clin Coord/26/MCO130

Job Description

Job Description

We are looking for a detail-oriented Front Desk Coordinator to support release of information activities for a healthcare team in Leitchfield, Kentucky. This Long-term Contract position focuses on managing document request workflows, upholding privacy and compliance standards, and ensuring accurate billing for completed requests. The ideal candidate brings strong administrative judgment, can manage a steady daily workload, and communicates professionally with internal teams and external requestors.

Responsibilities:

• Coordinate incoming release of information requests and move each case through completion with accuracy and urgency.

• Review documentation to ensure every request meets applicable regulatory and privacy requirements before records are released.

• Prepare and process invoices tied to fulfilled requests while maintaining organized supporting documentation.

• Track daily productivity and manage a consistent request volume within established turnaround expectations.

• Serve as a front-line administrative contact for request status updates, intake questions, and related follow-up.

• Maintain accurate records in designated systems and update request details to support reporting and audit readiness.

• Work closely with team members and operational partners to address backlogs, coverage needs, and shifting priorities.

• Escalate incomplete, unclear, or non-compliant submissions to the appropriate stakeholders for resolution.

• Prior experience in front desk coordination, medical administration, records processing, or a similar support role.

• Working knowledge of release of information procedures and confidentiality requirements in a regulated environment.

• Experience with invoicing, administrative tracking, and maintaining accurate case documentation.

• Ability to manage a high-volume workload while meeting daily productivity targets and service deadlines.

• Strong attention to detail, organizational skills, and follow-through when handling sensitive information.

• Proficiency with standard office systems and the ability to learn internal tools and request management platforms quickly.

• Strong communication skills with the ability to interact effectively with staff, requestors, and cross-functional teams.