Night Audit Representative

Night Audit Representative

Choice Hotels International, Inc is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.

The role of Night Audit Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.

Starting Hourly Wage: $18.00

Benefits When You Make It Your Choice:

1st of the month following 30 days of service:

• 401(k) Retirement Plan
• Employee Assistance Program

90 Days:

• Paid Vacation and Sick Time
• 8 Paid Holidays
• Paid Bereavement

1 Year:

• Paid Floating Holidays

What will you be doing?

Ensuring accurate and timely recording and reporting of all property receiptsFollowing cash handling procedures as outlined by the accounting departmentCollecting payment at check out and provides change for guests as neededPerforming all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master billsPreparing all computer systems for the following dayEnsuring accurate and timely backup of files / tapes are maintained on a daily basisPreparing, balances, posts, and distributes all necessary reports on a daily basisInteracting with all in a professional manner, assisting other departments with necessary informationCreates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectationsGives personal attention, takes personal responsibility, and uses teamwork when providing guest serviceListens, apologizes with empathy, finds a solution, and follows through when resolving guest problemsProvides Yes I Can! genuine hospitality and teamwork on an ongoing basisAssumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest SatisfactionPerforms other duties required to provide the service brand behavior and genuine hospitalityPerforms other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirement/Skills Ideal candidate will have a minimum of one-year of hotel front desk experience, other hotel experience or experience in a customer service environmentExperience in Opera system preferredProficient in math with ability to make accurate mathematical calculationsBasic mathematical skills and ability to make accurate mathematical calculations using a 10-key calculatorStrong verbal, written and interpersonal skillsWorks well independently or as part of a teamStrong attention to detailCommitment to exceptional guest serviceAbility to maintain a positive and professional attitude when handling all situationsAdhere to the policies and procedures of the hotelMust be available to work over nightAbility to work a flexible schedule including holidays, and weekendsWorking knowledge of computer and math skills.Physical Demands Ability to stand, stoop or bend for entire shiftAbility to lift up to 20 pounds

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.