Service Dispatcher

Job Description

Job Description

Service Dispatcher

H&G Systems | Dallas-Fort Worth, TX  

Full-Time | Commercial HVAC & Plumbing Service

Keep the Right Technician Moving to the Right Call

H&G Systems is looking for an experienced Service Dispatcher to support our commercial service team in the Dallas-Fort Worth area.

This is not an entry-level dispatch position. We are looking for someone with at least 5 years of experience dispatching commercial HVAC, plumbing, mechanical, or similar service technicians who understands how quickly priorities can change when customers have equipment down, emergencies arise, and technicians are working across a busy metro area.

The right person will be organized, calm under pressure, comfortable making decisions, and able to keep both customers and technicians informed throughout the day.

What You’ll Do

• Schedule and dispatch commercial service technicians throughout the Dallas-Fort Worth area
• Prioritize service calls based on urgency, customer needs, technician skill set, location, and availability
• Communicate with customers regarding service requests, scheduling, technician arrival times, and status updates
• Coordinate emergency and high-priority service calls
• Monitor technician schedules and adjust assignments throughout the day as conditions change
• Maintain accurate information in the service management and dispatch system
• Work closely with service technicians, service managers, and office staff to keep jobs moving efficiently
• Review open calls and follow up to make sure service requests are completed or properly scheduled
• Help minimize technician downtime and unnecessary travel
• Provide professional, responsive customer service to commercial clients
• Assist with after-hours or on-call service coordination as needed
• Maintain accurate notes, customer information, and service documentation

What We’re Looking For

• 5+ years of commercial service dispatch experience required
• Experience dispatching commercial HVAC, plumbing, mechanical, electrical, or other skilled service technicians
• Strong understanding of commercial service operations and technician scheduling
• Ability to manage a high volume of calls, technicians, and changing priorities
• Excellent organizational and multitasking skills
• Strong communication skills with both customers and field technicians
• Ability to remain calm and make sound decisions when schedules change or emergencies arise
• Comfortable working with dispatching, scheduling, CRM, or service management software
• Strong computer skills and attention to detail
• Knowledge of the Dallas-Fort Worth area is highly preferred

The Person Who Will Be Successful Here

You understand that great dispatching is more than answering the phone and putting appointments on a calendar.

You know your technicians, understand their strengths, and think ahead about who should go where. You communicate clearly with customers, catch problems before they become bigger problems, and can reorganize an entire afternoon when an emergency call changes the plan.

Most importantly, you understand the pace and expectations of commercial service .

Why H&G Systems?

Since 1968, H&G Systems has provided commercial HVAC and plumbing solutions throughout Texas. Our team supports commercial, institutional, industrial, healthcare, manufacturing, office, and mission-critical facilities.

We offer the stability of an established mechanical contractor along with the opportunity to work with an experienced team serving complex commercial customers throughout North Texas.

If you have built your career in commercial service dispatch and are looking for a team where your experience will make a real difference, we would like to talk with you.

Apply today for a confidential conversation with H&G Systems.