Switchboard Operations Supervisor

Switchboard Operations Supervisor

Position Summary

At Stony Brook Medicine, the Hospital Switchboard serves as the central communication hub for employees, staff, and the public, providing directory assistance and contact information to incoming callers. The team plays a vital role in patient care by supporting emergency communications, including issuing beeper pages to clinical staff and making overhead announcements for urgent rapid response situations. Additional responsibilities include maintaining the hospital telephone directory, deploying alpha pagers, and managing on-call schedules for more than 200 clinical departments, as well as over 50 beeper codes and 80 group paging teams. The Switchboard Operations Supervisor leads and oversees these activities to ensure reliable and efficient communication across the hospital.

Duties of a Switchboard Operations Supervisor may include the following but are not limited to:

• Oversee day-to-day switchboard operations, including but not limited to staff scheduling, directory maintenance/accuracy; pager allocation and replacement; creating new and updating existing codes; alerts; updating teams and on-call schedules; generating reports upon request.

• Provide training and documentation to clinical departments for on-call schedule management and research/troubleshoot problems. Act as training coordinator for customers, potential customers, and new employees on the appropriate use of mobile and cellular devices.

• Coordinate system testing, updates and troubleshooting with vendors and IT support. Work closely with Information Technology departments to troubleshoot issues and advise them on any updates in procedures per vendor.

• Develop training and documentation for department staff on all procedures and processes, such as codes, teams and department equipment to ensure confidence and accuracy in operations. Provide documentation and knowledge to department on SOP and periodically review and update documentation as necessary.

• Assume responsibilities and oversight of department in the absence of the Director.

• May require occasional physical activity such as moving equipment and the physical setup of equipment.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, printers and fax machines.

Qualifications

Required Qualifications: Bachelor's degree. At least 3 years of telephone switchboard, customer support desk, IT Help Desk experience. Proficiency with Microsoft Word, Excel, Outlook and PowerPoint. Excellent analytical, verbal and written communication skills, as well as interpersonal and presentation skills. Please Note: Verification of degree (e.g., diploma or official transcript) is required for this role. Upload of documentation must be included with your application for consideration.

Preferred Qualifications: Bachelor's degree in Information Technology, Computer Science or related field. Complex organization telephone switchboard experience. IT Systems Support, Application Support, Healthcare Information Technology experience. Experience with business operations support, process and performance improvement initiatives, coordination of training and reporting and analytics.

Special Notes : Resume/CV should be included with the online application.

Posting Overview : This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

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• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.

• All Hospital positions maybe subject to changes in pass days and shifts as necessary.

• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.

• This function/position maybe designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services

• • Complete electronic reference check with a minimum of three (3) professional references.

• Successfully complete a 4 panel drug screen

• • Meet Regulatory Requirements for pre employment screenings.

• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

* The hiring department will be responsible for any fee incurred for examination .

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Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the University Office of Equity and Access at View phone number on click.appcast.io.

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Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Anticipated Pay Range:

The salary range (or hiring range) for this position is $71,101 - $86,669 / year.

The above salary range represents SBUH's good faith and reasonable estimate of the range of possible compensation at the time of posting. The specific salary offer will be based on the candidate's validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired.

Some positions offer annual supplemental pay such as:

• Location pay for UUP, CSEA & PEF full-time positions ($4000)

Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line.

Job Number: 2601865

Official Job Title: : Lead Programmer/Analyst

Job Field : Administrative & Professional (non-Clinical)

Primary Location : US-NY-Stony Brook

Department/Hiring Area: : Communications

Schedule : Full-time

Shift : Day Shift Shift Hours: : 8:00 AM - 4:30 PM with flexibility based on the operational needs of the department Pass Days: : Sat, Sun

Posting Start Date : May 22, 2026

Posting End Date : Aug 20, 2026, 8:59:00 PM

Salary: : $75,101 - $90,669 / Total

Salary Grade: : SL3

SBU Area: : Stony Brook University Hospital

Req ID: 2601865