Help Desk Technician
Itekz
Benefits:
- Paid time off
- Wellness resources
Benefits/Perks
- Great Work Environment
- Career Advancement Opportunities
- Competitive Compensation
Job Summary
We are seeking an experienced Help Desk Technician to join our team! This position is responsible for answering incoming support calls, responding to support emails, and managing incoming tickets through our PSA system. The technician will troubleshoot technical issues, document all support activities, and coordinate with our engineers when additional assistance is needed.
The ideal candidate has hands‑on technical support experience, excellent communication skills, and a strong commitment to customer service.
Responsibilities
- Answer incoming support calls and respond to client support emails promptly and professionally.
- Review, prioritize, and manage incoming PSA tickets.
- Troubleshoot hardware, software, email, printer, and basic network connectivity issues.
- Provide remote technical assistance and guide clients through troubleshooting steps.
- Create and update tickets with accurate descriptions, troubleshooting steps, and resolutions.
- Keep clients informed of ticket status and follow up until issues are resolved.
- Escalate complex issues to the appropriate engineer with clear documentation.
- Assist with user account setup, password resets, Microsoft 365 support, and workstation configuration.
- Follow established support procedures and response expectations.
Qualifications
- Previous experience in an IT help desk or technical support role.
- Working knowledge of Windows, Microsoft 365, Outlook, and basic networking.
- Experience using a PSA or ticketing system; familiarity with HaloPSA is a plus.
- Excellent verbal and written communication skills.
- Strong troubleshooting and customer service skills.
- Ability to prioritize multiple requests and maintain accurate documentation.
- Ability to remain calm and professional when handling urgent issues or frustrated clients.
- Ability to work independently and collaborate with the technical team.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Help Desk Technician in Doral, FL vacancy
- Serve as the primary technical contact for employees across the Americas region, providing responsive support via multiple channels including phone, email, and enterprise ticketing systems. Conduct comprehensive remote troubleshooting through systematic diagnostic...SuggestedRemote work
Rhenus Group
Doral, FL4 days ago - ...Nicklaus Children's Health System in Miami seeks a IT Help Desk Analyst to provide first-line technical assistance, analyze problems, and escalate as needed while owning the issue until resolution. You will coordinate tracking and reporting of service requests across IT...Suggested
Nicklaus Children's Health System
Doral, FL5 days ago - ...We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common technology issues, including account access, EMR/EHR systems, healthcare...SuggestedWork at officeRemote work
Revel Staffing
Doral, FL4 days ago - .... We've built an end-to-end online experience that has already helped thousands of people and we're just getting started. About The... ...to keep our offices running smoothly. As an IT Support Technician, you'll be one of the on-the-ground IT partners for our Toronto...SuggestedWork at officeLocal areaRemote work
Opendoor
Doral, FL5 days ago - ...bigger entity that fosters team collaboration among hundreds of technicians across North America. Summary The IT Technician’s role is to... ...Responsibilities: Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely,...SuggestedWork at officeLocal areaRemote workFlexible hours
TeamLogic IT, West Miami, FL
Doral, FL3 days ago - ...equity in our organization and our community TEAM: INFORMATION TECHNOLOGY PAY TYPE: HOURLY Job Overview At NCCI, we’re looking for a Help Desk Analyst to provide first-level technical support to internal users for NCCI computer systems and related equipment/services. You’...Hourly payWork at officeLocal areaImmediate startRemote workVisa sponsorshipWork visaFlexible hours
NCCI
Doral, FL2 days ago - ...coordination. • Provide any additional support as needed or required to meet business needs and priorities of the organization. Help Desk and Customer Service • Provides exceptional service and support to members by responding help desk call and emails resolving concerns...Work at office
L2R Consulting
Doral, FL4 days ago - SUMMARY The IT Systems & Support Specialist is responsible for providing day-to-day technology support to employees while assisting with the administration, maintenance, and security of the Company's IT systems and technology infrastructure. This position serves as ...Work at office
Lefferts Investments
Doral, FL3 days ago $12 - $17 per hour
Job Description: Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster’s offers an...Hourly payLocal areaImmediate startFlexible hoursShift workNight shiftWeekend workdaveandbusters
Doral, FL5 days ago- ...technology solutions. About Invizio At Invizio we are dedicated to helping businesses maximize their use of technology. We strive to... ..., isolation, resolution and follow‑up of submitted help desk tickets Providing detailed documentation of help desk support...Full timeWork at officeRemote workDay shift
Invizio
Doral, FL3 days ago $34.09 - $44.32 per hour
...we can achieve. Together. Summary This position provides desk-side computer support, including hardware and software assistance... ...and works to ensure appropriate knowledge transfer to other technicians and responds to user communications for support requests. Provides...Remote workVisa sponsorshipNight shiftDLA Piper
Doral, FL1 day ago- ...Lennar USA in Miami is seeking an IT Technician I. This role focuses on providing essential technical support for Lennar Associates including troubleshooting hardware issues and maintaining data systems. Ideal candidates will have a high school diploma with at least...
Lennar
Doral, FL14 hours ago - ...recognized as one of the nation's premier law firms, with more than 700 lawyers across the United States. Akerman is seeking an IT Technician to join its Miami office. This is an onsite position. Responsibilities include : Provide onsite and remote technical...Work at officeLocal areaRemote work
Akerman-LL
Doral, FL1 day ago - GovCIO is currently hiring for a Sr. Enterprise IT Change Specialist to support our SOUTHCOM customer. This position will be located in Doral, FL and will be an onsite position. Responsibilities Gathers information concerning the capabilities of Company products...Currently hiring
- ...based technical support position ideal for an experienced HVAC technician who wants to utilize their field knowledge in a technical... ...clearly and professionally Work with internal departments to help resolve product and equipment issues Qualifications ~3+ years...Full timeWork at office
JobSquad Staffing Solutions
Doral, FL4 days ago $35 per hour
...On-Call IT Field Technician – PC, Mac, POS and TV Mounting Location: Multiple U.S. Cities (Local, Onsite Support) Job Type: Independent Contractor (1099) Pay: $35 hour (on-site) Schedule: Flexible – You accept jobs based on your availability...Hourly payFor contractorsLocal areaRemote workFlexible hoursGeeks on Site
Doral, FL1 day ago$22 - $35 per hour
...technical individuals who are motivated to maximize their earning potential with the potential of earning 65-100k a year. Field Technician job responsibilities: professional customer service communicate with the on site contact as well as remote stakeholders...Hourly payFull timeRemote workMonday to FridayFlexible hoursBear Techs, LLC
Doral, FL1 day ago- Job Description Job Description Company Overview Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 40 Brands...Seasonal workWork at office
Perry Ellis International
Doral, FLa month ago - IT Technician I We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary... ...others by working on a variety of data management tasks. Help manage internal client relationships by carrying out standard requests...For contractorsLive inLocal areaImmediate start
- Stearns Weaver Miller, a full-service commercial law firm serving clients throughout Florida, is seeking a full-time Multimedia Technical Support Specialist to work in our downtown Miami Office. The Multimedia Technical Support Specialist will be responsible to create ...Full timeWork experience placementLocal area
Stearns Weaver
Doral, FL5 days ago - Responsibilities: Responsible for preparing the donor, donor area and equipment for the pheresis process. Prepares the autopheresis machine for the pheresis process. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during...Work experience placementLocal area
CSL
Doral, FL1 day ago - Position Summary: The Technical Data Analyst provides high-level support to a team of attorneys by processing and managing data in Salesforce. This role requires proficiency in Salesforce, Python, Excel &Power BI. The position serves as the key point of contact for...
Hirewell
Doral, FL1 day ago - Role: Senior Data Analyst 6 Month Contract-to-Hire Location: Miami, FL or Irving, TX Candidates MUST be okay coming onsite 3 days a week Top Requirements Strong hands-on experience with DBT, Snowflake, and Power BI Advanced SQL skills with experience...Contract work3 days per week
Veridic Solutions
Doral, FL2 days ago - hackajob is collaborating with MANTECH to connect them with exceptional professionals for this role. MANTECH seeks a motivated, career and customer-oriented Senior Data Analyst to join our team in Doral, FL . Responsibilities include but are not limited to...Work at office
ManTech
Doral, FL2 days ago - Airswift is searching for a Senior Reporting Analyst to join a leading company in the Oil & Gas industry based in FloridaIf you want to know about the requirements for this role, read on for all the relevant information.This position will play a key role in consolidated...
Airswift
Doral, FL3 days ago $45 - $48 per hour
...use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that...Contract workTemporary workWork at officeRemote workAston Carter
Doral, FL2 days ago- Group Revenue Management Analyst Increase your chances of an interview by reading the following overview of this role before making an application. Position Summary: The Group Revenue Analyst supports the Meetings & Events (M&E) Revenue Management function...
Club Med
Doral, FL14 hours ago - Management And Program Analyst As a Management and Program Analyst, you will perform the following duties: # Participate and assist in the resolution of key division operational issues with a wide variety of staff. Complete policy and financial analyses and other...Work at office
US Department of Commerce
Doral, FL4 days ago - Saltchuk is seeking a Service Desk Engineer to operate and coordinate the IT service desk from Riviera Beach, FL. You will be the single point of contact for technical problems, initiating access to IT services and coordinating resolutions with IT staff. You will support...
- ...to connect them with exceptional professionals for this role. MANTECH seeks a motivated, career and customer-oriented Service Desk Technician, Joint Operations Center Watch to join our team in Doral, FL . This position works on a Panama schedule, this consists of three...Work at officeShift workNight shiftWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk Technician. Be the first to apply!
