Delivery Operations Manager

Delivery Operations ManagerHungryPanda is the world's leading overseas local-life services platform, headquartered in London, UK. Since its inception in 2016, HungryPanda has expanded across four continents, operating in 60+ major cities throughout the UK, US, Australia, New Zealand, Canada, France, and Italy, serving millions of registered users. We are dedicated to connecting food enthusiasts with authentic Asian flavors through cutting-edge on-demand delivery solutions and digital restaurant supply chain infrastructure, empowering global culinary businesses.Role MissionAs a Delivery Operations Manager, you will take full ownership of the end-to-end on-demand fulfillment ecosystem and driver lifecycle in the assigned market. This role goes beyond day-to-day dispatch operations: you will leverage business acumen and data analytics to optimize customer fulfillment SLAs, rider fleet scalability, and unit economics—driving operational excellence across the local logistics network.Key Responsibilities1. Fleet Management & Rider LifecycleDrive end-to-end driver lifecycle management—from targeted recruitment, streamlined onboarding, and compliance vetting to retention strategies, ensuring a scalable and resilient fleet capacity.Design and iterate competitive incentive schemes, tiered earning structures, and driver engagement programs to maximize peak-hour turnout and lower churn rates.2. Delivery SLA & Operational ExcellenceMonitor and manage the real-time fulfillment pipeline (order-to-dispatch-to-doorstep), safeguarding exceptional on-time delivery rates and overall fulfillment reliability.Establish robust SOPs for emergency contingencies (e.g., severe weather, capacity shortages, road incidents); uphold local labor regulations and strict Environmental, Health, and Safety (EHS) compliance standards.3. Data Analytics & Cost OptimizationTake ownership of unit economics, driving down Cost-Per-Delivery (CPD) and enhancing deliveries per hour (CPH) while maintaining an optimal balance between unit profitability and service quality.Analyze core operational metrics, build performance dashboards, and translate business intelligence into actionable improvements for dispatch algorithms and regional strategies.4. Cross-Functional Strategic CollaborationCollaborate cross-functionally with BD, Marketing, and Customer Support to forecast peak demand during campaigns, proactively eliminate fulfillment pain points, and elevate end-to-end CSAT/NPS.Qualifications & RequirementsBachelor's degree or equivalent practical experience; 2–4+ years of hands-on operations management experience in on-demand delivery, quick commerce, ride-hailing, or last-mile logistics.Strong analytical mindset with proven ability to manipulate operational data (proficiency in Excel/Google Sheets required; exposure to SQL, Tableau, or BI tools is a strong plus); capable of diagnosing root causes through data.Demonstrated problem-solving agility and composure under high-pressure scenarios; capable of leading crisis management and executing complex operational initiatives decisively.Exceptional stakeholder management and interpersonal skills, equally comfortable connecting with grassroots delivery couriers and aligning with cross-functional leadership.Bilingual fluency in both English and Mandarin (professional working proficiency in oral and written communication is essential).What We OfferFast-track career advancement within a rapidly expanding global tech company operating across multiple tier-one international markets.An entrepreneurial, flat-hierarchy work environment where your ideas matter and you are empowered to make direct, tangible business impacts.A highly competitive compensation package, performance incentives, and comprehensive benefits.