Training and Installation Manager

WHY DO WE NEED YOU? Why Verifi Verifi gives you as a seller a rare combination of a platform with proven, quantifiable ROI, the backing of a global materials leader in Saint-Gobain, and a wide‑open market that has yet to be digitized at scale. You'll be selling transformation, not incremental improvement, to an industry where margins matter and early movers are rewarded with market share. If you've built your career closing complex deals that change how organizations operate, this is the stage to do it at category‑defining scale. The incumbent will assume the leadership role in the installation of Verifi equipment at new customer sites. To that end, the incumbent will oversee all facets of the installation process and ensure the systems are healthy. As a member of the Customer Success team, this role requires close and successful communication across Verifi production, Product Team, the Command Center, the Verifi installation team and the customer. In addition, this role will include training new Field Service Technicians. Ensuring FST's are fully trained and prepared to assume responsibility for truck health. This job is 80% travel with a dynamic day and night schedule. Installations Communicate with the Verifi Production team to ensure that the correct equipment is ordered and shipped Work with the customer to identify work location and work hours; ensure the arrangements are safe for the install team Ensure receipt of equipment and appropriate setup for the Install team; ensure truck install quality is excellent; require that defective and unused parts are properly inventoried, packed and shipped to Cambridge Train, oversee and manage a third party install teams. Often training and managing labor for installs, requiring you to work overnight shifts. Track inventory as well as order parts and tools as required for install Training Provides; coaching and training for the trainers, FSM”s and FST pool, with the goal to widen the breadth of knowledge with every encounter and opportunity. Creating training aids and passing on knowledge to the field as we launch new technology, features, products, etc. Works One‑on‑one with trainees and identifies knowledge gaps as they present themselves. Help implement changes that improve the ability for FSTs to service the equipment. Help drive the culture of doing right the first time, saves time. Documentation - New contributions Capturing Lessons learned and recording in the shared data base Creation of new training manuals and guides Continuous improvement and up keep of current Knowledge base. Field Testing New products and features Field trialing new Software and Hardware and provide input on how to improve upon what we have, now. Maintain detailed notes of steps taken to get to the end result of a trial/project. Safety Lead Embody, uphold, and exemplify the safety culture and company policies Participate in Saint Gobain Safety management (EHS) sessions and trainings Advocates the safety needs of the Verifi field team Ensures field service staff are well trained and informed on safety protocols and company policy Understand the impact of customer satisfaction to achieve corporate goals IS THIS JOB FOR YOU? This role will be part of a rapidly changing environment; being acquired into SGO and working merger efforts with the Chryso+GCP businesses. The environment requires a high level of flexibility and critical thinking. The role will be heavily cross‑functional and diverse. Currently the role deals with the complexity of, moving targets, data science, Patent law, industry. From working in the Product team as a problem finder and a problem solver, to execute and help develop; field improvements and always working toward, serviceability, reliability and keeps cost reduction at the forefront of all decisions made. Education High School Diploma Mechanical/Electrical Required Associate Degree Mechanical/Electrical/Project Management Preferred Bachelor's Degree Mechanical/Electrical/Project management Preferred Required Experience Possess a broad array of knowledge including computer systems configuration, mechanical systems, pneumatic systems, 12/24 volt DC electrical systems, and hydraulic system principals Ability to learn new technology and processes quickly Strong verbal and written communication skills with both colleagues and customers Organized and detail oriented, particularly with regard to maintaining records Hands on Electro‑Mechanical aptitude Experience with hand tools, power tools, meters, gauges Experience in field service type work Working knowledge of the Ready Mix Concrete industry Able to lift 50 pounds Flexible work hours, overnight travel Ability to respond to short notice project work and emergency service Preferred Experience Working knowledge of the Ready Mix Concrete industry a Little More About Us Verifi is an expanding global SaaS and IoT technology company focused on the construction industry. Dedicated to connecting the physical world with intelligent software. We are revolutionizing the industrial construction space. We provide end‑to‑end solutions—from embedded sensors to cloud‑based analytics—that help companies boost efficiency, ensure sustainability, and unlock actionable insights. We are building a supportive, high‑performance team to drive the next wave of digital transformation. Join us to build, scale, and innovate at the edge. LEGAL STATEMENT Saint‑Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint‑Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans. Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at View email address on click.appcast.io‑gobain.com. Benefits In Joining Us Certain locations require pay information be provided in job postings. Saint‑Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $92,000 - $142,000 per year. However, the base pay offered may vary depending on geographic region, internal equity, job‑related knowledge, skills, and experience among other factors. In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 15% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $105,800 to $163,300. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee. Saint‑Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well‑being. Employees have the flexibility to choose the benefits that best fit their individual needs. Health and Well‑being – Supporting your wellbeing, to thrive in life and work. Medical, Prescription Drug, Vision, and Dental Insurance Healthcare Saving Account and Flexible Spending Account options LiveWell Wellness Program Employee Assistance Program (EAP) Paid Time Off and Paid Parental Leave Retirement and Protection - Helping to make the future life you want a reality. 401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan Company‑provided Life Insurance, AD&D, Short‑Term Disability Voluntary employee and dependent life insurance, Long‑Term Disability, Critical Illness and Accident Insurance Additional Benefits – Helping shape the experience and impact you want Commuter Benefits Group Legal Identity Theft Protection Auto and Home Insurance Pet Insurance and Discounts Back‑up Child and Elder Care PerkSpot Employee Discount Program Volunteer Day #J-18808-Ljbffr Saint-Gobain