FIELD SERVICE ENGINEER

FIELD SERVICE ENGINEER

(CODE: ANN434236)

Antares Vision ( is an industry leading global company specializing in serialization software and machine vision technology with offices in Moorestown, NJ and in Italy. We are looking to hire a full-time Field Service Engineer who can service clients in the U.S. and throughout North America who can commute to the MT Laurel, NJ office when not traveling. 

The company supports the needs of pharmaceutical companies’ requirement for track & trace technology throughout the supply chain as well as their need for machine vision inspection during the packaging process. As such, the technical support staff manage issues that customers have before, during, and after installation in the ever-changing environment of a pharmaceutical manufacturing facility. 

The Field Service Engineer (FSE) is responsible for the installation and maintenance of all the machines designed and integrated by the company. The Field Service Engineer covers all of the machine-related activities from initial testing through the factory acceptance test, site acceptance test to operational qualification. In addition to this, the Field Service Engineer performs all of the validation procedures for the machines in order to verify their compliance with standard quality parameters such as ISO, GAMP5 and with other specific requirements requested by customers. 

Candidates who apply for this position may also be looking for positions titled Field Service Technician. 

RESPONSIBILITIES of a Field Service Engineer: 

• Commission machinery in preparation for customer factory acceptance testing (FAT). o Setup and configure machine vision systems, printers and all other associated hardware with Antares Vision Machines at Antares Vision North America HQ 

o Ensure all devices and controls are in compliance with client specifications. 

• Perform FAT and validation acceptance testing with customers. o Resolve operational problems related to factory acceptance testing and minimize delays. 

• Help setup/configure machinery after arrival to customer site. 

• Perform Site Acceptance Test (SAT) procedures and machine testing. 

• Perform scheduled or emergency interventions on Antares Vision Equipment at customer sites as needed 

• Train customer’s staff on the new machines. 

• Travel, as required, to support projects (60-75% per year for 1-2 weeks at a time on average) 

REQUIREMENTS of a Field Service Engineer: 

• Technical School (electrical, mechanical, computer science related), Associates Degree in Engineering OR 2 years of relevant technical/field service experience. 

• Proficiency with MS Office. 

• Strong verbal and written communications skills. 

• Must hold a valid passport or acquire one within six months of employment.

Preferred Qualifications: 

• A Bachelor’s Degree in Engineering or related degree or have several years of related job experience.

• Experience working with Machine Vision Systems.

• Experience working with PLC’s (no programming experience required) and basic Windows-based networking.

• Experience in the pharmaceutical industry and/or in a validated environment.

• Proficiency in reading and interpreting engineering drawings and technical data 

• Experience working face to face with clients and/or customer support experience 

• Knowledge of the Italian language is greatly preferred

The Field Service Engineer position offers a salary range of $60,000 to $80,000 commensurate with experience and up to a $75/day stipend that is estimated to add about $15,000 per year in taxable salary (depending on travel requirements). The benefits package includes: Health, Dental, Vision, STD, matching 401(k), generous Vacation and Holiday plans, company sponsored events, etc.