Biller/Coder Specialist

We are seeking an experienced Patient Account Specialist to join our growing healthcare team in Amherst, Massachusetts. This full-time, in-office position is ideal for a detail-oriented medical billing professional who thrives in a collaborative environment and is committed to providing exceptional support to patients, providers, and fellow team members.

In this role, you will manage a variety of patient account and medical billing responsibilities while ensuring accurate claims processing, insurance compliance, and outstanding customer service. The position is primarily based in Amherst, with occasional coverage needed at our Northampton office.

Schedule:Full-Time | Monday–Friday | In-Office

Responsibilities:

Process and manage medical billing and patient accounts accurately and efficiently.

Verify insurance information and ensure compliance with payer requirements.

Resolve billing inquiries and account discrepancies.

Maintain accurate patient records within the electronic medical record system.

Communicate professionally with patients, insurance companies, providers, and staff.

Prioritize daily workflow while meeting productivity and quality expectations.

Ensure compliance with HIPAA regulations and organizational policies.

Compensation & Benefits:

Competitive hourly pay of $23–$26, based on experience.

Comprehensive benefits package.

Generous paid time off.

One hour lunch break

Requirements:

Minimum of 1+ years of medical billing experience.

Strong knowledge of medical billing processes and insurance requirements.

Ability to prioritize multiple responsibilities and manage daily workflow effectively.

Excellent verbal and written communication with professional telephone etiquette.

Proficiency with Microsoft Word, Microsoft Excel, and electronic medical record systems (eClinicalWorks/ECW preferred).

Thorough understanding of HIPAA regulations and patient confidentiality.