Renewals Specialist

Renewal SpecialistFilevine is changing the way legal work gets done for law practitioners and their clients. As the leading legal operating system, Filevine is dedicated to empowering organizations with tools to simplify and elevate complex, high-stakes legal work. Powering everything from document and case management to timekeeping, billing and business analytics, over 3,400 law firms and legal teams use Filevine daily to deliver excellence.2023 was a groundbreaking year for Filevine, as we launched a suite of AI-powered features that are transforming the legal industry.- LeadsAI helps law firms evaluate cases faster, analyze client sentiment, identify potential problems, and predict case success.- DemandsAI is an AI-driven demand letter generation solution that helps law firms prepare demand letters more quickly and accurately.- ImmigrationAI streamlines the immigration process by automating tasks, reducing errors, and ensuring accuracy.- AI Fields is a powerful tool that can enhance legal work by minimizing manual tasks, facilitating fact-checking, and quickly answering complex queries.With these groundbreaking AI features, Filevine is empowering law firms and legal teams to deliver excellence to their clients with unprecedented speed and efficiency.The Renewal Specialist is responsible for managing Small Business and Mid-Market account renewals. The individual is a quota-carrying contributor who works with the customer's Account Solutions Managers and Account Executives to overcome obstacles during their renewal process.ResponsibilitiesEnsure clear communication takes place between the Account Solutions Manager and Account Executive on each account at time of renewalDetailed research on the accounts to map out a clear path forward resulting in on time renewalsUtilize multiple tools and platforms to understand customer's platform usage and communication with FilevineEfficiently and Effectively work through a large book of businessWork with multiple departments to properly renew contractsAttention to detailAccepting of and able to implement quick, concise feedbackQualifications1-3+ years of Account Management experienceConsistent, demonstrable record of achieving quota/objectivesHunger to join a startup company, work hard, and do great thingsSolid written and verbal communication, organizational and time management skillsExcellent presentation and listening skillsIn Office Position