Customer Service Representative/Teller

Job DetailsJob Location: Norfolk - Norfolk, NE 68701-4157Position Type: Full-Time/Part-TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayJob Category: Customer Service Position Overview The Customer Service Representative is an essential, customer‑facing role responsible for assisting customers and potential customers with their everyday banking needs. This includes processing financial transactions, opening new accounts, answering questions, and providing guidance on bank products and services. The position requires strong customer service skills, attention to detail, and the ability to work with confidential information in a professional manner. Why Security First Bank At Security First Bank and Security First Insurance, we've been helping individuals, families, businesses, and agricultural operations succeed since 1898. As a locally owned financial services organization, we're committed to building lasting relationships, serving our communities, and investing in our employees. When you join our team, you’ll become part of an organization that values integrity, teamwork, professional growth, and make a positive impact every day. At Security First, we believe investing in our employees is just as important as investing in our communities. Eligible employees enjoy a competitive benefits package, including: Benefits full-time Competitive pay Medical, dental & vision insurance 401(k) with company match Paid time off & paid holidays Employee assistance program (EAP) Life & disability insurance Professional development & career growth opportunities Benefits part time Competitive pay Paid sick leave 401(k) with company match Employee assistance program (EAP) Professional development & career growth opportunities Key Responsibilities Reconcile general ledger, subsidiary, and correspondent bank accounts, ensuring accuracy and resolving discrepancies. Process accounts payable transactions and support related reporting activities. Maintain balanced financial records through account analysis, reconciliations, and documentation. Support cash management activities, official check settlements, and CDARS transactions. Prepare financial reports and provide operational support to the accounting department. Qualifications High school diploma or equivalent required; accounting or related experience preferred. Two years of accounting, bookkeeping, or financial services experience preferred. Understanding of accounting principles and financial recordkeeping. Proficiency in Microsoft Office, particularly Excel. Strong analytical, organizational, communication, and problem-solving skills, with the ability to maintain confidentiality and accuracy. This Job Description is not a complete statement of all duties and responsibilities comprising this position. Security First Bank is an Affiantive Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation. #J-18808-Ljbffr