Mortgage Loan Administrator - Special Programs/Initiatives - Hybrid (Cleveland, OH)

Mortgage Loan Administrator - Special Programs/Initiatives - Hybrid (Cleveland, OH)

Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.

At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a 'Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them – from their professional development to their health and wellness.

Role Summary

This role will be in our Mortgage Passport department, which is a dynamic and agile team supporting a range of specialized mortgage products and initiatives. Team members work directly with borrowers on first‑position mortgages, providing end‑to‑end guidance throughout the loan process. In addition, the team partners closely with brokers – supporting second mortgages needs, including home equity and bridge loan products. Because Mortgage Passport frequently pilots new programs and serves as an incubator for emerging initiatives, this role offers the opportunity to contribute to innovative product development within a fast‑evolving environment.

We're looking for a driven, growth‑minded mortgage professional who is eager to advance their career in a fast‑moving, innovative environment. The ideal candidate is highly organized, confident in building strong relationships, and excels at managing a busy pipeline with professionalism and precision. They communicate clearly, adapt quickly to new products and processes, and bring a positive approach to every interaction. This role is ideal for someone with the desire to be on the frontline of new mortgage lending initiatives within a stable organization.

This role is hybrid at our Corporate Campus office (7007 Broadway Ave, Cleveland, OH 44105) – 3 days in office/2 days remote. Typical work hours are Monday through Friday 8:30am – 5:00pm with an occasional Saturday. When scheduled for Saturday, you will have day off during the week.

Responsibilities

• Serve as a key point of contact for our broker partners, supporting several different products with professionalism and expertise
• Educate external loan officers on product offerings, process standards, and best practices, strengthening partnerships and ensuring smooth transactions
• Communicate proactively with applicants to explain product terms, gather required documentation, and address questions throughout the loan process
• Manage a pipeline of loans from initial inquiry through closing, providing clear guidance and exceptional service to borrowers
• Maintain organized workflows, monitor pipeline activity, and prioritize tasks in a fast‑moving environment
• Collaborate with internal teams to ensure the efficient progress of loans, identify opportunities for process improvement, and contribute to emerging initiatives
• Adapt quickly to new products, pilot programs, and evolving processes that support innovation within the department

Requirements

• Previous mortgage loan origination and/or follow-up experience
• Hold an active or previously active NMLS license
• A proactive, ambitious mindset with a strong desire to grow and advance within the mortgage industry
• High level of organization with the ability to manage a fast‑moving pipeline and prioritize effectively
• Confidence in building strong professional relationships with borrowers, brokers, and internal partners
• Excellent verbal and written communication skills, demonstrating clarity, professionalism, and client‑focused service
• Ability to quickly learn new products, processes, and emerging initiatives in a dynamic environment
• Positive, solution-oriented attitude with the ability to work independently and collaboratively
• Strong PC proficiency and comfort navigating multiple systems
• DU mortgage origination experience preferred, but not required

Third Federal Perks & Benefits

• Competitive compensation packages
• Medical, dental, vision, and more
• 401k match
• 11 Bank Holidays + vacation/sick time
• Stock Ownership Allocation
• Exceptional culture and value system
• Strong work/life balance
• Growth opportunities
• Mortgage Discount Program
• Education Reimbursement Program

Our anticipated pay range for this position is $20.00 - $26.00 per hour. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors.

Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.