Front Desk Associate

Front Desk Associate

Join our team of passionate hospitality professionals at the Hyatt Regency Coralville Hotel & Conference Center, giving guests memorable experiences and access to the best restaurants, nightlife, and outdoor recreation in the city. Managed by Marcus Hotels & Resorts, we adhere to our guiding principles of People Pleasing People and to always realize our most important assets are our incredible associates. Purpose of the Position: Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay. At the Hyatt Regency Coralville, we offer the following benefits & perks, including, but not limited to: Competitive and robust compensation package, matching 401k & profit sharing options, insurance benefits after 30 days of full-time employment, flexible schedule and emphasis on work/life balance, multitude of associate discounts for Hyatt and Marcus Hotels & Resorts properties, free Marcus Theaters movie tickets, free & discounted meals/Starbucks, free parking.

As our Front Desk Agent, you would: Check guest in and out of room(s). Provide accurate and appropriate information to guests and customers. Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests' needs. Respond to guest requests and handle guest issues or reports complaints to management. Remain calm and alert, especially during emergency and/or heavy hotel activity. Promptly answer telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints. Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts. Answer guest questions regarding area or hotel, outlet information and services. Greet and welcome guest as they arrive to the hotel. Assist with luggage storage as necessary. Maintain cash handling accuracy including responsibility for House Bank. Maintain cleanliness, sanitation, and personal hygiene. Perform other duties as assigned.

We are looking for our next amazing property leader, who will have: Excellent customer service skills and communication. A positive and can-do attitude, always coming from a place of YES! Ability to stand and move throughout the front office and continuously perform essential job functions. Ability to read, listen, and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Hearing and visual ability to observe and detect signs of emergencies. High school diploma or equivalent required. We will verify through E-Verify the identity and employment eligibility of all persons hired. Marcus Hotels & Resorts is an Equal Opportunity Employer.