Branch Operations Specialist

Job Description

Job Description

About UsPacific NW Federal Credit Union is a not-for-profit, full-service financial institution with branches serving Portland, Vancouver, and Hood River. Since 1942, our mission has been simple: be our members' financial partner for life. We support our communities through financial literacy programs, community involvement, and personalized service.As a smaller credit union, we're able to build meaningful relationships with our members, many of whom have trusted us for generations.What We OfferCompetitive pay: $24 - $29 per hourGenerous benefits include:4 weeks of paid time off (PTO)Health coverage starting after 30 days401(k) with company match after 6 monthsPaid life, long-term disability (LTD), and AD&D insurancePaid holidays and volunteer timeEmployee loan discountsYour RoleAs a Branch Operations Specialist, you'll conduct and support the day-to-day operational functions that keep the branch running smoothly.This role is ideal for an experienced banking or credit union professional who enjoys balancing member service with operational responsibilities. You'll have the opportunity to build relationships with our loyal membership while ensuring branch processes are completed accurately and efficiently.Key ResponsibilitiesManage branch operational tasks, including monthly audits, weekly cash ordering, vendor relationships, and over/short reportingWelcome members and provide information about Credit Union products and servicesProcess deposits, withdrawals, transfers, loan payments, wires, disputes, card orders, and other member requestsPerform account maintenance, including opening sub-accounts and certificates, processing Powers of Attorney, and handling deceased member accountsBalance cash drawers and transactions dailyMaintain accurate records and ensure compliance with Credit Union proceduresDeliver exceptional service while building strong member relationshipsWhat We're Looking For1 to 3 years of experience as a Teller, Member Service Representative, Universal Banker, or Contact Center RepresentativeExperience with account maintenance and member transactionsStrong communication and member service skillsAbility to work independently with minimal supervisionExcellent attention to detail and organizational skillsReliability, accuracy, and a professional attitudeAre you an experienced banking professional who enjoys helping people, solving problems, and being a trusted resource for members? We'd love to hear from you.ScheduleFull-time (40 hours/week)Monday-Friday 8:45 AM - 5:15 PMReady to Apply?Start with our quick, 3-minute mobile-friendly application today!Pacific NW Federal Credit Union is an Equal Opportunity Employer. We value diversity and inclusivity in all aspects of employment.

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