Manager, Technology Operations Services (Nashville, TN)

Now Brewing - Manager, Technology Operations (Services) ! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a Manager, Technology Operations (Services) , you'll direct and coordinate a 24x7 Technology Operations team that supports critical environments and partner-facing technology. You'll lead daily operations, strengthen incident and problem management, use metrics to drive improvements, and partner across teams to increase operational maturity.

As a Manager, Technology Operations (Services), you will...

• Lead a 24x7 operations team (system administrators and operations analysts), setting goals, coaching talent, and building strong Tier 1/Tier 2 support methods and practices.

• Drive operational excellence through data-informed metrics, continuous improvement, and strong incident/problem management-including escalations and clear communication.

• Partner across the business and IT to improve overall operational maturity, oversee changes to the technical environment, and ensure teams are aligned to standards and policies.

• Manage service outcomes and vendors by monitoring service providers, coordinating cross-team resolution, and managing operating costs against budget.

We'd love to hear from people with:

• Bachelor's degree in Computer Science, Information Systems, or a combination of education and related work experience

• 5+ years of technology-related work experience

• 3+ years leading in a support function

Preferred qualifications

• 3+ years leading technical support teams within an IT Operations / Technology Operations / NOC environment

• Experience improving incident and problem management practices and operating rhythms

• Experience using metrics/KPIs to drive measurable service improvements and operational maturity

• Experience managing vendors/service providers and support processes in a 24x7 environment

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com .

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at View email address on click.appcast.io or View phone number on click.appcast.io.