Restaurant Shift Leader

Restaurant Shift Leader Full‑time / Part‑time. Pay: $17.25 – $19.25 per hour. Overview The Shift Leader oversees all restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. They handle cash, supervise staff, maintain cleanliness and safety, provide training, resolve issues, and enforce policies. Responsibilities Demonstrates self‑awareness and ability to motivate self and others. Proactively seeks and accepts feedback. Understands the impact of job responsibilities on guests, team, and restaurant operations. Ensures adherence to brand standards for service, food quality, and safety. Creates a supportive environment for team members to excel. Interacts with guests and resolves concerns promptly and effectively. Treats employees with respect and recognition. Manages sales and labor tracking within Rackson systems. Ensures cash handling procedures are followed by others. Adheres to food and cash control guidelines. Maintains cleanliness, maintenance, and service standards to uphold brand image. Plans and executes shift operations efficiently. Follows company guidelines for cost control and resource utilization. Leads with empathy, fairness, and a focus on teamwork. Identifies and develops talent for future roles. Applies financial understanding to improve business decisions. Manages shift activities for operational excellence. Ensures compliance with labor laws and regulations. Supports the success of the business hands‑on as needed, whether by preparing food, serving guests, cleaning the store, or other duties. Other duties as assigned. Qualifications Must be at least 18 years of age. High school diploma or equivalent restaurant management experience. Previous fast‑food restaurant experience required. English communication required; Spanish comprehension helpful. Reading, writing, math, and computer/POS skills. Strong leadership skills, stay calm and professional in challenging situations. Ability to handle confidential information with discretion. Willingness to learn all areas of restaurant operations and work multiple stations. Positive attitude and genuine desire to serve others. Respectful and caring conduct toward others. Strong verbal communication skills in Spanish and/or English. Self‑motivated and action‑oriented. Embraces learning. Willing to admit mistakes, take accountability, and fix issues. Prompt and regular attendance on assigned shifts; dependable and reliable. Reliable transportation to work and company events. Available to work a variety of days and times, including weekends, evenings, and holidays. Physical abilities: lift, move, carry, and stack cartons up to 50 pounds; stand for long periods; squat or stoop to reach low shelves; reach overhead and underneath surfaces; frequent bending, wiping, sweeping, and mopping; exposure to varying temperatures; hazards include slipping, tripping, burns, cuts, abrasions, and falls. Reasonable accommodations may be made for qualified individuals with disabilities. Benefits Competitive salary and bonus program. 401(k) with company match. Medical, dental, and vision insurance. Paid time off. Ongoing career and leadership development. Scholarship opportunities. People‑first culture. Authentic, values‑based leadership. About the Company Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values‑based leadership. Putting people first is at the core of our company culture. Location 429 Colman St, New London, CT 06320, USA #J-18808-Ljbffr