Manager, Client Success
Fidelity National Information Services
FIS Client Success Manager (CSM) Lead
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?
About the Role:
The Client Success Manager (CSM) Lead is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures clients realize the full value of their investment, fostering long-term relationships and aligning solution outcomes with business goals.
About the Team:
The Client Success Manager Lead is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities.
What You Will Be Doing:
- Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities.
- Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact.
- Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization.
- Develop a deep understanding of clients' business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption.
- Proactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn.
- Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback.
- Capture, communicate, and bring forward expansion recommendations from customer insights to sellers.
- Act as a liaison between product management and clients; partner with sales & professional services teams.
- Participate in the renewal process and articulate the renewal value story to clients.
What You Will Need:
- 7-10 years of experience in Client Success, Client Service/Support, Account Management, or similar roles
- Bachelor's degree; relevant previous experience in financial technology services
- Ability to clearly articulate business value (written/verbal) to various stakeholders within clients' organizations
- Knowledge of financial technology industry and products, including market trends, challenges, and opportunities
- Strong analytical skills, including experience with Tableau or similar software, and turning data into insights
- Strong communication/presentation skills and confidence in all levels of customer engagement/situations
- Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles
What We Offer You:
A career at FIS is more than just a job. It's the chance to shape the future of fintech. At FIS, we offer you:
- A voice in the future of fintech
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back
- Competitive salary and benefits
Vacancy posted 19 hours ago
Similar jobs that could be interesting for youBased on the Manager, Client Success in Milwaukee, WI vacancy
- ...and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role The Manager, Client Success is responsible for directly managing a book of strategic or portfolio accounts whilst leading and developing a team of Client...Suggested
- ...FIS Client Success Manager As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you...SuggestedFull timeFlexible hours
$89.36k - $134.04k
...role, you will vividly bring to life deep client understanding and insight that inspires... ...experience and drive client satisfaction.•Own and manage the Net Promoter Score (NPS) program,... ...enterprise-level experience, customer success, or CX teams to drive aligned and...SuggestedFull time- Job Summary:Private Client Services at BDO is a boutique practice within our firm. Offering... ...and life insurance planning.A Tax Senior Manager, Private Client Services (PCS) is... ...meaningful work, leaders invested in your success, and opportunities to build a career around...SuggestedPrivate practiceWork at office
$144k - $216k
...expert in the integration of consumer and client information and insights across the... ...Progress Study Northwestern Mutual's highly successful, long-running flagship research program... ...ensure activation of learning •Oversee and manage the team's research project pipeline in...SuggestedFull time- ...identity, and each also has its own unique rewards.Position summary:The Account Manager will drive new business development, identifying and securing enterprise-level Travel & Tourism clients — from initial prospecting through contract execution.In parallel, the role...Full timeContract workWork at officeLocal area
- ...Account Manager Of Client Services PharMerica, a part of Brightspring Health Services, is a long-term care pharmacy services provider that... ...through consultation and collaboration for the sustained success and growth of their organizations Accountable for all aspects...Contract workWork at officeLocal areaMonday to FridayFlexible hoursShift work
$64.7k - $97.1k
...Customer Service / Operations Manager Sun Life U.S. is one of the largest providers... ...effective delivery of member, provider, client, and internal support services. Provides... ...action planning, talent development, and succession planning for assigned teams. Identify...Work at officeFlexible hours2 days per week$114.6k - $171.9k
...all specialty markets. This Director works closely with Dental management to reduce loss ratio through appropriate PCD assignments.... ...develop the strategic and tactical initiatives to implement successfully. Effectively perform Leadership functions for varied corporate...Temporary workWork at officeFlexible hours$3,050 per week
...Registered Nurse (RN) | Case Manager Location: Wauwatosa, WI Agency: FlexCare Pay: $3,050 per week Shift Information... ...healthcare experts, ranked top in the industry, to support their success, from payroll to clinical support to compliance....Full timeContract workImmediate startShift workTravelNurseSource
Wauwatosa, WI1 day ago- Job Summary:Private Client Services at BDO is a boutique practice within our firm. Offering... ..., and life insurance planning.A Tax Managing Director, Private Client Services (PCS) is... ...knowledge gapsTakes joint responsibility for the success of the practiceExpresses themselves...Private practiceWork at office
- ...Traveling Clinic Manager Based out of: Milwaukee, WI Candidates must reside within close... ...opportunity to transform lives; helping clients feel confident, empowered, and comfortable... ...entrepreneurial spirit and passion for success to capitalize on sales opportunities and...Full time
$180k - $220k
...Advisory Director Client Relationship Executive Grant Thornton is seeking an Advisory... ...leadership, and executive relationship management, this leader shapes how capabilities are... ...producing salesperson with demonstrated success achieving and exceeding annual sales quotas...Work at office- ...functioning. This role encompasses staff supervision, patient flow management, crisis intervention, and collaboration with... ...care of you. Other Duties Disclaimer: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily...Temporary workShift work
- ...Private Client Services Tax Manager Private Client Services at BDO is a boutique practice within our firm. Offering a high touch approach, we have extensive experience serving high net-worth individuals, their families, family offices, C-Suite executives, athletes,...Private practiceWork at office
$215k - $270k
...Private Client Services Tax Managing Director Private Client Services at BDO is a boutique practice within our firm. Offering a high touch approach... ...knowledge gaps Takes joint responsibility for the success of the practice Communication Expresses themselves effectively...Private practiceWork at office$49k - $55k
...Customer Care Advocate/Account Manager Regal Rexnord is looking for a Customer Care Advocate/Account Manager to support our WM Berg... ...creating positive customer experience while contributing to team success. Key Responsibilities: Primary customer contact through...Permanent employmentWork at officeRemote workFlexible hours$187.27k - $318.36k
...pays, banks, and invests. FIS helps their clients use technology in innovative ways to... ...client excellence and underpinning the success of our customers and FIS. Executing on our... ...or business planning roles, ideally from management consulting, investment banking or similar...Full timeWork at office$187.27k - $318.36k
...the best products and solutions for our colleagues, clients, and communities. If you're ready to start learning,... ...adoption. You'll act as the critical bridge between Product Management, Product Marketing, Customer Success, Banking Partnerships, Engineering, Professional...Full time$16 - $35 per hour
...assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff,...Hourly payFull timeShift workNight shiftAfternoon shiftHilton
Brookfield, WI19 hours ago$1,984 - $2,137 per week
...Registered Nurse (RN) | Nurse Manager Location: West Allis, WI Agency: Host Healthcare Pay: $1,984 to $2,137 per week Shift Information: Nights Contract Duration: 13 Weeks Start Date: ASAP About the Position TravelNurseSource is working...Full timeContract workLocal areaImmediate startShift workNight shiftTravelNurseSource
West Allis, WI1 day ago$1,984 - $2,137 per week
...Registered Nurse (RN) | Nurse Manager Location: West Allis, WI Agency: Host Healthcare Pay: $1,984 to $2,137 per week Shift Information: Nights Contract Duration: 13 Weeks Start Date: ASAP About the Position Host Healthcare is an award...Full timeContract workImmediate startShift workNight shiftHost Healthcare
West Allis, WI1 day ago$2,103 per week
Registered Nurse (RN) | House Supervisor Location: Milwaukee, WI Agency: Medical Solutions Pay: $2,103 per week Shift Information: Nights Start Date: ASAP About the Position TravelNurseSource is working with Medical Solutions to find a qualified...Full timeTemporary workImmediate startShift workNight shiftTravelNurseSource
Milwaukee, WI1 day ago$1,969 per week
Registered Nurse (RN) | House Supervisor Location: Milwaukee, WI Agency: Medical Solutions Pay: $1,969 per week Shift Information: Nights Start Date: ASAP About the Position TravelNurseSource is working with Medical Solutions to find a qualified...Full timeContract workTemporary workReliefLocal areaImmediate startShift workNight shiftTravelNurseSource
Milwaukee, WI1 day ago$2,173 per week
Registered Nurse (RN) | House Supervisor Location: Milwaukee, WI Agency: Triage Staffing Pay: $2,173 per week Shift Information: Nights - 3 days x 12 hours Contract Duration: 13 Weeks Start Date: ASAP About the Position Travel Nursing...Full timeContract workImmediate startShift workNight shiftTriage Staffing
Milwaukee, WI1 day ago$2,173 per week
...(per division) In-house compliance and accounting specialists On-staff clinical liaisons Mentoring program that is run and managed by actual clinicians – yeah, you read that right And more (because of course there’s more) Are we the biggest? No. Are we the...Full timeContract workImmediate startShift workNight shiftTravelNurseSource
Milwaukee, WI1 day ago$2,103 per week
Registered Nurse (RN) | House Supervisor Location: Milwaukee, WI Agency: Medical Solutions Pay: $2,103 per week Shift Information: Nights Start Date: ASAP About the Position A facility in Milwaukee, WI is seeking its next amazing RN (Registered...Full timeImmediate startShift workNight shiftMedical Solutions
Milwaukee, WI1 day ago$3,050 per week
...Registered Nurse (RN) | Case Manager Location: West Allis, WI Agency: FlexCare Pay: $3,050 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: ASAP About the Position Position Details Profession...Full timeContract workImmediate startShift workFlexCare
West Allis, WI1 day ago$1,969 per week
Registered Nurse (RN) | House Supervisor Location: Milwaukee, WI Agency: Medical Solutions Pay: $1,969 per week Shift Information: Nights Start Date: ASAP About the Position A facility in Milwaukee, WI is looking for an exceptional RN (Registered...Full timeContract workReliefLocal areaImmediate startShift workNight shiftMedical Solutions
Milwaukee, WI1 day ago$2,078 - $2,278 per week
...our dedicated Recruiters to discuss more details. Ventura MedStaff benefits represent the care and compassion we provide for our clients. • Health, dental, vision, life, disability benefits and 401k • Tax free stipends when applicable • Gym discounts • Weekly pay •...Weekly payFull timeContract workImmediate startFlexible hoursShift workNight shiftTravelNurseSource
Milwaukee, WI1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Manager, Client Success. Be the first to apply!
Related searches
- director of client services Milwaukee, WI
- director client management Milwaukee, WI
- director of customer service Milwaukee, WI
- customer care manager Milwaukee, WI
- contact centre manager Milwaukee, WI
- manager customer service Milwaukee, WI
- general manager customer service
- senior director of client services
- head of customer service
- head of client services