Scheduling Capacity Analyst

Job Title & Specialty Area: Scheduling Capacity Analyst


Department: DPMSC Admin

Location: Dallas, TX


Shift: Monday - Friday 8:00 am - 5:00 pm


Job Type: Remote (Must be a Texas resident)

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:
The Scheduling Capacity Analyst is responsible for strategic template design and optimization using industry-standard best practices for building, maintaining, modifying, and oversight of scheduling templates, visit types, visit type modifiers, template slot blocks, decision trees, and reporting tools. Engages with department leadership across the enterprise to accelerate scheduling workflow, access, and capacity-related improvements in the ambulatory setting. Responsible for meeting the scheduling and capacity goals and targets set by executive leaders.

Responsibilities:
• Owns and optimizes Epic visit types, templates, subgroups, and guided scheduling decision trees across all outpatient service lines, ensuring timely and accurate build updates.
• Provides daily EMR scheduling configuration support, troubleshooting issues, educating end users, and leading individual or group training with clear reference materials.
• Analyzes provider schedules, utilization, and access metrics to identify variances, generate actionable insights, and drive improvements in appointment lag, slot use, and operational efficiency.
• Leads scheduling-related projects-including new provider onboarding/offboarding, template redesigns, and system-guided scheduling initiatives-through planning, build, testing, and post-go-live monitoring.
• Collaborates with IS, Epic technical teams, and operational leaders to translate business needs into system requirements, implement enhancements, and streamline scheduling workflows to meet organizational access goals.

WORK EXPERIENCE
* At least 3 years Outpatient Epic Scheduling experience Required
* At least 3 years related experience Required

EDUCATION
* High school diploma or equivalent Required
* Four-year Bachelor's degree or equivalent experience Preferred

LICENSES AND CERTIFICATIONS
* EPIC Cadence Certification (preferred upon hire) 1 Year Required


A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Holistic Benefits - How We'll Care for You:
• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement


As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.