Customer Service Representative

Customer Service Representative

Van's Home Center is looking for a full-time Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our company through daily contact with customers and other vendors. You will be responsible for addressing varying customer inquiries. Exemplifying our code of values, you show professionalism, respect and courtesy to those you come in contact with daily. This position is right for you if you are self-motivated, energetic, enjoy helping people, and you can stay calm, and provide clear, helpful direction and solutions if customers become frustrated. Ideally, you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Responsibilities:

• Receive incoming calls in a professional and courteous manner
• Tracking purchase orders and proactively updating customers on the status of their order
• Notifying customers who are picking up from our store that their order has arrived and schedule pick-up of their order
• Complete necessary paperwork (pick tickets, etc.), return customer calls, and respond to customer inquiries
• Assisting members of the Customer Service team as needed per the direction of the Customer Service Manager

Qualifications:

• Minimum two years Customer Service experience
• High School Diploma
• Strong written and verbal communication skills
• Detail-oriented with strong computer skills
• Positive Attitude
• Team player who can work independently
• Able to plan workload efficiently and independently

Benefits/Perks:

• Health Insurance
• 401K With Company Match
• Paid vacation after 6 months of employment
• Employee discount
• Opportunities for growth and pay raises
• Great working environment with a family owned company

Compensation: $16.00 - $18.00 per hour

About Van's Home Center:

Van's Home Center in Auburn has been a family owned and operated business since 1973. A lot has changed in that time. We've expanded our product lines to provide customers with everything they need for their home, all in one place. This includes living, dining, and bedroom furniture, mattresses, appliances, flooring, tile, and cabinets and countertops. But, what really matters hasn't changed. We hold true to our founder's core values of integrity and hard work, and consistently work to be the best customer-centric company in the home-furnishings industry. We strive to positively impact the lives of our customers and their families by providing quality products and services for their home at a fair price. With support from dedicated management, sales, and customer service teams, we will never fail to recognize, nor take for granted, the immeasurable value of a lifetime, loyal customer.