Payment Operations Specialist

Job Description Job#: 3053661 Job Description: Payment Operations Specialist Location: Vienna, Virginia (Hybrid) Shift: 11:00am-7:30pm EST Alternate Location: Pensacola, FL, Winchester, VA Role Overview We are seeking a detail-oriented professional for a position focused on payment operations. This role involves handling various payment processes while ensuring adherence to risk and compliance standards. The position requires critical thinking to analyze and resolve complex payment scenarios efficiently. Key Responsibilities Process and support a variety of payment transactions, including wire transfers, cashier's checks, faster payments, and Western Union transactions. Review payment requests and supporting documentation to ensure accuracy and completeness. Perform required compliance checks, including OFAC screening, fraud prevention controls, and adherence to Bank Secrecy Act (BSA) requirements. Investigate payment exceptions, discrepancies, and operational issues, identifying root causes and implementing timely resolutions. Escalate potential fraud, compliance concerns, or operational risks as appropriate. Partner with internal teams and stakeholders to resolve payment-related inquiries and provide transaction status updates. Maintain accurate records and documentation in accordance with internal policies and regulatory requirements. Support continuous improvement efforts to enhance payment operations and reduce risk. Required Qualifications Experience supporting payment operations, banking operations, financial services, or a related environment. Knowledge of wire transfers, cashier's checks, faster payments, Western Union transactions, and related payment processes. Understanding of regulatory and compliance requirements, including OFAC, BSA, AML, and fraud prevention controls. Strong analytical and critical thinking skills with the ability to resolve complex payment issues. Exceptional attention to detail and accuracy when reviewing financial transactions and documentation. Strong communication skills with the ability to collaborate effectively across teams. Ability to manage multiple priorities in a fast-paced operational environment. Preferred Qualifications Experience within a credit union, banking, or financial institution. Familiarity with payment processing systems and operational risk controls. Experience handling payment investigations, exception processing, or fraud-related reviews. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex. © 2026 Everforth, Inc. All rights reserved. Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

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