AM Concierge Lounge Attendant

Hotel Language Specialist

Maintain hotel language to enhance sales and overall guest experience.

Call all guests prior to arrival to confirm their bookings and anticipate any further needs they may have.

Answers inquiries, offers suggestions, and provides descriptive literature pertaining to activities on and off property.

Works on property with front of the house departments, maintaining a well established relationship to inform and implement guests' requests.

Follows forecast determining arrivals of transient guests and to book and up sell dining and all amenities on property.

Maintain prior call and amenity logs in a clear concise manner.

Verify credit card authorizations for processing advance deposits.

Operate reservations computer system. Accurately input and retrieve data.

Use knowledge of overnight reservations computer system to obtain reports of arrivals, in house guests, and amenity item forecasts.

Ensure all guest special requests and amenities are clearly noted on the guest reservation folder in the reservations system.

Confirm all amenities and special requests have been communicated prior to guest arrival.

Maintain amenity inventory and order supplies when needed with approval from manager.

Achieve expert knowledge on all property activities.

Prepare personalized welcome letter for all hotel guests.

Prepare VIP letters on a daily basis.

E?mail post departure thank you letter to all transient guests.

Arrange Babysitting services at guests' request.

Promptly answer all e?mails requesting rates and information regarding the hotel.

Handles requests from General Manager, Directors, Sales and Event Planning Managers for VIP's such as amenity gifts, property tours, etc.

Enthusiastic: Shows intense and eager enjoyment and interest.

Team Player: Works well as a member of a group.

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.

Self-Starter: Inspired to perform without outside help.

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.

High School or better.

High school diploma or general education degree or equivalent combination of education and experience preferred.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.