Student Financial Services Representative - Student Financial Services
Washington University in St. Louis
- # Student Financial Services Representative - Student Financial ServicesApplyremote type: On Campus/Onsitelocations: Washington University Danforth Campustime type: Full timeposted on: Posted Todayjob requisition id: JR94466# **Scheduled Hours**37.5# **Position Summary**This position serves as a key member of Student Financial Services and is responsible for delivering premier financial aid related customer service to prospective and current students and their families and to both on and off campus partners.# **Job Description****Primary Duties & Responsibilities:**Assists students and parents with up-to-date, accurate and complete information regarding financial aid and billing related questions and transactions, signing of documents and scheduling appointments for Student Financial Services Counselors. Contacts may be in person, by phone, via email or through other electronic means. Other duties of the service center representative may include the following.* Ensure continuity of federal work-study on-line job information.* Plan and organize federal work-study information provided to campus partners.* Assist as needed with monthly Federal Work Study Audit process including monitoring financial aid award reports for award changes.* Opening and closing of SFS Service Center.* Balance and reconcile daily transactions.* SFS Refund check processing.* Assistance with student service activities related to account inquiries, billing adjustments, financial arrangements and federal financial records. Performs other duties as assigned. **Working Conditions:** Job Location/Working Conditions* Normal Office Environment Physical Effort* Typically Sitting at a desk or tableEquipment* Office EquipmentThe above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.# **Required Qualifications****Education:**High school diploma or equivalent high school certification or combination of education and/or experience.**Certifications****/Professional Licenses****:**No specific certification/professional license is required for this position.**Work Experience:**Office Environment (3 Years)**Skills:**Microsoft Office, Payment Processing**Driver's License:**A driver's license is not required for this position.# **More About This Job**## Required Qualifications:* Cash handling experience in a business setting.**Preferred Qualifications*** Experience with PowerFAIDS.* Experience in a banking environment.* Microsoft Office Skills (Microsoft Excel & Word).* Ability to work well in a high volume environment.# **Preferred Qualifications****Education:**No additional education unless stated elsewhere in the job posting.**Certifications****/Professional Licenses****:**No additional certification/professional licenses unless stated elsewhere in the job posting.**Work Experience:**No additional work experience unless stated elsewhere in the job posting.**Skills:**Cash-Handling, Communication, Computer Literacy, Confidentiality, Customer Service, Deadline Management, Detail-Oriented, Microsoft Excel, Prioritization, Self-Organization (Business), Sound Judgment, Teamwork# **Grade**G06-H# **Salary Range**$17.87 - $27.06 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.# **Questions**For frequently asked questions about the application process, please refer to our External Applicant FAQ.# **Accommodation**If you are unable to use our online application system and would like an accommodation, please email View email address on click.appcast.io or call the dedicated accommodation inquiry number at View phone number on click.appcast.io and leave a voicemail with the nature of your request.All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.# **Pre-Employment Screening**All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.# **Benefits Statement**Personal* Up to 22 days of vacation, 10 recognized holidays, and sick time.* Competitive health insurance packages with priority appointments and lower copays/coinsurance.* Take advantage of our free Metro transit U-Pass for eligible employees.* WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.Wellness* Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!Family* We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.* WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.For policies, detailed benefits, and eligibility, please visit:
- J-18808-Ljbffr Washington University
Vacancy posted 3 days ago
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