Patient Service Representative International Clinic Full-Time Days

Patient Service Representative

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

We are looking to hire a Patient Service Representative in Boise at the International Clinic located at 6533 W. Emerald St.

About the clinic: The Saint Alphonsus Medical Group International Clinic is committed to providing an integrative model of primary care that addresses the physical, psychological, spiritual, and social needs of culturally and linguistically diverse populations. The International Clinic is dedicated to providing trauma informed, culturally responsive, and linguistically appropriate care for all families who are seen. The clinic consists of a multidisciplinary team that includes physicians, advanced practice providers, nursing staff, interpreters, community health advisors, clinical social workers, patient service representatives and administrators. Our team is passionate about providing equitable care for vulnerable patient populations as well as helping to reduce barriers to accessing services.

As a Patient Service Representative at the International Clinic, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients' administrative needs. You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You must be able to work between the hours of 7:00 a.m. and 6:00 p.m.

Our ideal candidate is friendly, detail oriented, a quick learner and has a passion for providing a high quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision making skills will be essential in this position.

Skills, Knowledge, Education and Experience:

• High School Diploma or equivalent required
• Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred
• Experience with process improvement or lean philosophy preferred

We Expect That You:

• Know, understand, incorporate, and demonstrate the Organization's Mission, Vision, and Values in behaviors, practices, and decisions
• Protect our patients' rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations
• Maintain operations by following policies and procedures and reports needed changes

Patient Registration Essential Functions:

• Acknowledges and greets patients immediately, providing a positive customer service experience
• Registers patients for appointments and completes paperwork
• Verifies and updates existing patient and insurance information
• Keeps patient appointments on schedule by notifying provider of patient's arrival
• Informs patients immediately of delays, explains why, and the anticipated wait time
• Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
• Maintain knowledge of different payer practices and deductibles
• Assist patients with all aspects of Financial Assistance Paperwork
• Control credit extended to patients via a payment plan
• Maintain business office inventory and equipment and order supplies
• Maintain a neat work area including the reception area
• Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service

Scheduling Medical Appointments Essential Functions:

• Optimize patient's satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Handles multiple telephone lines effectively and politely per clinic standards
• Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment
• Mail patient paperwork to new patients prior to appointment
• Interacts with patients via Patient Portal
• Scan incoming patient related documents into EHR
• Ability to process incoming and outgoing referral requests

Medical Records Essential Functions:

• Files incoming medical reports and correspondence
• Assembles new patient medical records in accordance with policies and procedures
• Ensures availability of treatment information by filing and retrieving patient records
• Receives, processes, and documents referral requests to and from the office
• Sorts incoming faxes via Right Fax and routes
• Receives and routes record requests from others and makes requests on behalf of providers/patients

About Saint Alphonsus:

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.

Visit to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System.

Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.