Night Auditor/3rd Shift

Night Auditor

The Night Auditor oversees Front Desk operations during the overnight shift, performs end-of-day accounting, ensures accurate reporting, and provides exceptional guest service. This role requires professionalism, accuracy, strong problem-solving skills, and the ability to manage high-stress situations while working independently.

Key Responsibilities:

• Perform end-of-day postings, roll dates, reconcile accounts, and prepare daily revenue reports.
• Assist guests with check-in/check-out, verifying registration, payment, and room assignments.
• Respond promptly and professionally to guest inquiries and requests, including special arrangements or services.
• Provide high-level guest service, including de-escalation and resolution of complaints or concerns.
• Use suggestive selling techniques to promote hotel services.
• Maintain communication with staff via radio/Slack/other channels, including staff from different departments.
• Process direct bills and ensure proper documentation and reporting.
• Conduct periodic inspections of rooms, common areas, and exterior property to maintain standards.
• Follow operational policies and procedures, including cash and credit handling, safety, and security.
• Identify and address potential hazards or security concerns, including enforcing key control procedures and securing exterior doors.
• Collaborate with team members to promote a positive work environment and support staff in high-pressure situations.
• Communicate in a professional manner with guests and staff via multiple communication channels (email, online chat, messaging apps, in-person, etc.)
• Attend all required meetings & training.
• Perform valet and bell attendant duties overnight in the absence of valet staff.
• Must be able to lift up to 50 pounds and stand or move throughout the property for up to 8 hours.
• Must be able to work independently and make sound decisions without direct supervision.

Qualifications:

• High school diploma or equivalent preferred.
• Prior hotel experience preferred, including select-service or full-service properties; luxury experience is a plus.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage high-stress situations effectively, including guest de-escalation.
• Ability to work overnight shifts, weekends, and holidays.
• Computer proficiency - Microsoft Suite experience preferred.
• Valid Driver's License.