ServiceNow Developer

ServiceNow Developer / Process Analyst

Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. Tax Terms: W2, 1099 Corp-Corp or 3rd Parties: Yes

Location: Woodlawn, MD

Duration: Long Term

Education / Experience:

Doctorate and 3 years' experience

Masters and 5 years' experience

Bachelors and 7 years' experience

Description of Work:

The ServiceNow Developer/Workflow Process Analyst will be part of the project team tasked for developing strategy and plan for transferring its Asset Management processing from the Micro Focus Asset Manager onto an existing Service Now enterprise platform. This initial effort in the ITAM implementation project will focus on discovering agency ITAM needs, designing ITAM processes to meet those needs, and building integrations with external SSA systems to support those designs. Tasks for the project include:

• Evaluation of existing ITAM processes and workflows with the current tool
• Discovery sessions with stakeholders
• Design of a ServiceNow implementation to meet agency needs
• Develop integrations with other agency tools to create, populate, and track assets throughout the lifecycle

Basic Qualifications:

• Bachelor's Degree and 7 years of work experience; Masters and 5 years of experience; or a minimum 11 years of work experience in lieu of a degree.
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS)
• Minimum of 3 years of experience in ServiceNow IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), and/or IT Business Management (ITBM)
• Minimum of 2 years of experience designing and developing ServiceNow process workflows
• Minimum of 2 years of experience integrating data from other asset management systems into ServiceNow
• Minimum of 3 years of experience with one or more ServiceNow Platform areas
• 1+ years of experience and proficiency with the following:
• System integration (SOAP, REST, Stored Procedures, Queues, etc.)
• JavaScript
• HTML for UI Pages, Content Pages
• ServiceNow integration to Ansible Tower, Active Directory, and Splunk
• Must be US Citizen or US Permanent Resident (Green card holder)
• Must be able to obtain and maintain a US Public Trust clearance

Preferred Qualifications:

• Prior SSA experience a plus.
• Strong verbal and written communication skills.
• Experience with process flow documentation creation, presentation and conducting trainings.
• Experience with implementing DevOps (Test and CI/CD) in a ServiceNow environment
• Experience with Oracle and stored procedures using PL/SQL
• Experience with designing and implementing REST based API integration services