Teller II/Front Desk

When joining Elevations, you can expect to work for a company with: A leadership team that strives to make this the best place you’ve ever worked! A focus on supporting our employees’ mental, physical, and financial well‑being A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors A highly engaged workforce devoted to innovation, continuous improvement, and collaboration A reputation for excellence, as evidenced by being a two‑time recipient of the Malcolm Baldrige National Quality Award A passion for consistently providing amazing experiences and creating raving fans If you join our team, here are some of the perks you can expect: A competitive total rewards package with 4 weeks paid time off for full‑time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account Up to a 4% match on 401(k) contributions Up to twelve weeks of fully paid parental leave An extensive Employee Assistance Program that provides personalized care options for your whole household Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year Location On‑site: Elevations Boulder Diagonal Branch Summary As part of the branch team, the front desk representative oversees the lobby to ensure members are being served promptly. This role may also explain financial services, answer questions, and direct members to the appropriate branch staff, while performing account maintenance. The position serves as a TellerII as needed and creates raving fans through delivering amazing experiences – every member, every time. Position requires flexibility to work at various locations within the region as operational needs arise. Essential Functions Exhibits passion for Elevations Credit Union (ECU) and demonstrates Elevations’ core values, Integrity, Respect, Passion, Creativity, and Excellence. Engages members using the Personalized, Elegant, Accurate, Kind, and Timely (PEAK’T) Service Model with care, professionalism, and the highest level of service to explore relevant solutions to members and refer to internal partners as identified. Performs teller transactions to include, but not limited to, processing account deposits, withdrawals, and payments promptly and accurately. Maintains high‑level operational excellence in the completion of daily teller operations including but not limited to, cash balancing, completing opening and closing tasks and/or performing and/or supporting the completion of periodic cash control and operational audits. Develops good interpersonal relationships by helping members feel valued. Adheres to all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA). Follows process and procedures to protect members and ECU from fraud and loss. Consistently displays cross product acumen and refers to appropriate internal partners. Comprehensive understanding and execution of all Teller process and procedures, as displayed through decision making skills and low error rates. Takes accurate messages from members, internal departments, vendors, and others; directs calls in a timely fashion. Maintains organization of the front desk area and lobby area. Performs all duties of a TellerII and additional account maintenance as needed. Required Skills, Education and Experience 1+ years of experience successfully managing customer service interactions in a fast‑paced environment 1 year of experience with teller transactional services and general understanding of consumer lending products Equivalent to a high school diploma Proficient in Microsoft Word and Excel Preferred Skills, Education and Experience Bilingual English/Spanish speaking preferred – includes $150/month bilingual bonus after passing aptitude assessment! Physical Requirements Retail Operations and Marketing: Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally and up to 25 lbs of force infrequently to lift, carry, push, pull, or move objects. Position Type / Expected Hours of Work Full time 40 hours per week, ¾ time 30 hours per week, ½ time 20 hours per week, or ¼ time 10-15 hours per week. Days of work: Monday - Saturday Compensation Information The base pay of the budgeted range is $21.44 per hour, plus annual bonus. EEO Statement The Credit Union is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law. Privacy Statement When you use this Careers site to apply for a job at Elevations Credit Union (“we” and “us”), we collect your personal information. We do not sell your personal information to a third party. #J-18808-Ljbffr